Peter Bradley is an award-winning career journalist with more than three decades of experience in both newspapers and national business magazines. His credentials include seven years as the transportation and supply chain editor at Purchasing Magazine and six years as the chief editor of Logistics Management.
Up in Prince Rupert, on British Columbia's Pacific Coast, developers are putting the finishing touches on the new Fairview Container Terminal. When it opens in October, it will offer importers a new point of entry into North America through a deep-water port that officials say is the continent's closest port to Asia.
Logistics service providers are already lining up to get in on the action. In May, COSCO Container Lines Americas Inc. signed on as the first steamship line to serve the new container terminal. But the driving force behind the development has been the Canadian National Railway (CN), which began drawing up plans in 2004 for a high-speed rail intermodal service from Prince Rupert to the U.S. heartland. CN says it will offer a service between Prince Rupert and Memphis, Tenn., for example, that features a 117-hour transit time.
Some 2,900 miles to the south, in Lazaro Cardenas, Mexico, a similar story is unfolding. Lazaro Cardenas is in the midst of a multiphase port expansion project aimed at boosting its container-ship capacity. Though the project's first phase has yet to be completed, the rail link is already in place. In June 2006, the Kansas City Southern railroad launched a daily intermodal service from the port to markets in the southeastern United States.
Similar developments are taking place along the U.S. East Coast. In February, the Union Pacific (UP) and Norfolk Southern (NS) launched a joint cross-country intermodal service from the East Coast container ports served by the NS—including Savannah, Ga.; Charleston, S.C.; and Jacksonville, Fla.—to Los Angeles. The Norfolk Southern has also begun work on a high-speed rail line (the "Heartland Corridor") that will move double-stacked containers from shipyards at Hampton Roads, Va., to the Midwest.
Whether they're located along the Atlantic or the Pacific, all of these ports—and the railroads that serve them—have their eye on the same prize: a share of the booming U.S.-Asian trade. Historically, Asian imports have entered the country through the ports of Los Angeles and Long Beach, where they were loaded onto trucks or trains that fanned out to destinations across the continent. But recent capacity and congestion problems at those ports have led importers and ocean carriers to seek alternatives—alternatives the railroads are eager to provide. Hoping to appeal to shippers frustrated by backups at the Southern California ports, they're out promoting their inland transportation services on the basis of convenience and speed. Carey Treadwell of Mallory Alexander International Logistics, a third-party service provider, notes that using the Port of Prince Rupert, for example, could cut 100-plus hours in transit time from the Asian port to the U.S. destination over shipments entering the country through Los Angeles or Long Beach.
A mixed track record
No doubt about it, the rails are riding high these days, their optimism fueled by booming global trade and shifting market dynamics on the domestic front. The same market forces that conspired to create a "perfect storm" for truckers (rising fuel costs, increasing highway congestion, and an intractable shortage of overthe- road drivers, to name a few) created favorable trade winds for the rails, allowing them to recapture some of the ground freight they had given up for lost.
As a result, intermodal volumes have marched steadily upward for the past few years. Last year was no exception. The major U.S. railroads handled nearly 12.3 million intermodal loadings in 2006, according to the Association of American Railroads. That was up 5 percent over 2005 levels; it was also an all-time high.
Demand for intermodal service will only grow if imports continue to flood into North America as predicted. Speaking at the Warehousing Education and Research Council's annual conference in April, J. Van Cunningham, assistant vice president of e-business for the Burlington Northern Santa Fe (BNSF), told his audience that the industry is projecting annual growth rates of 7 percent for several years to come. "That means we will double our volume every 10 years," he said.
But many question whether the railroads are up to the task. Despite billions in capital spending each year, rail capacity has been nearly as taxed as highway capacity. And there's little prospect of relief anytime soon.
Cunningham of the BNSF agrees that relief will be hard to come by. Adding capacity presents an enormous challenge for the railroads, he told session attendees. One problem is that the places where additional infrastructure is needed most are the places least likely to have space available: fast-growing metropolitan areas. Another difficulty is cost. A new intermodal facility can cost $200 million and a mile of track, $1 million. And even if a railroad manages to secure both the space and the funds, the lengthy approval and construction processes all but guarantee that it will be a long time before any rail project has much effect on the capacity shortage.
Getting better all the time?
Still, the outlook isn't all gloom and doom. At least one observer insists that rail intermodal service is improving. At another session at the Warehousing Education and Research Council's conference, Jim Gaw told his audience that service has become more predictable and, thanks to the railroads' ongoing investments, will continue to improve. Gaw is executive vice president of sales for the Hub Group, a major intermodal marketing company.
In his talk, Gaw offered a detailed rundown on the investments being made by the nation's largest rail carriers: the Burlington Northern Santa Fe, the Union Pacific, the Norfolk Southern, and CSX Intermodal, as well as a large intermodal wholesaler, Pacer International.
As for the BNSF, Gaw noted that the railroad improved train velocity by 7 percent last year and is looking to boost velocity again this year. In addition to building intermodal facilities in Seattle, Chicago, Los Angeles, and Memphis, the BNSF has nearly completed double tracking its transcontinental network. (The double tracking is aimed at improving both velocity and capacity.) Gaw, who noted that the "BNSF has consistently been the best service provider in the western part of the country," added that the rail will make another $2.6 billion capital investment in its system this year.
Like the BNSF, the Union Pacific has been digging deep into its pockets to fund system improvements. The UP is making capital investments of $3.2 billion this year, Gaw reported. Though the UP still lags behind the BNSF in service, Gaw expects performance to improve as the railroad finishes double-tracking its Sunset Route between southern California and Texas over the next two years.
Though it's not spending at the same level as the BNSF and the UP, the Norfolk Southern will also put some money into its system this year, with $1.3 billion in capital investments. Among other initiatives, the railroad (which Gaw calls the top performer in the East) has begun work on its Heartland Corridor project, which will enable doublestacked international maritime and domestic containers to be transported by rail between Hampton Roads, Va., and the Midwest by raising bridge and tunnel clearances and modifying other overhead obstructions. That project, which is expected to be completed in 2009, should add capacity, improve service, and reduce transit times to the Midwest by a day.
To the south, CSX Intermodal is pouring $1.4 billion into capital investments this year. "It is working hard at rationalizing its network," Gaw said. "It is focusing on adding capacity through greater efficiency. The trend line is improving."
Gaw also reported that Pacer International, which operates largely on the CSX and the UP lines, was working to address service shortfalls. Noting that the wholesaler has 27,000 domestic containers in service, Gaw reported that Pacer was focusing on better utilization this year, which means more capacity. He conceded, however, that its performance left room for improvement. Though Pacer's on-time performance record has gotten better, he said, "it is not where it needs to be."
Asleep at the switch?
As for the future, at least one advocate of intermodal transportation says a little help from the government would go a long way toward resolving some of the sticky infrastructure issues. In a March speech at the National Press Club in Washington, D.C., Gil Carmichael argued that public officials sat on the sidelines throughout the intermodal revolution that has taken place over the past quarter century, letting private investors shoulder the load. Carmichael, who is senior chairman of the University of Denver's Intermodal Transportation Institute and a former U.S. Federal Railroad Administrator, thinks it's now time for the government to step up and invest in intermodal connectors—linkages among the surface modes and connections at public ports, terminals, and the new "logistics centers."
But Carmichael worries that policy makers still do not understand the importance of intermodal and the steps they must take to ensure its success. The problem is rooted in the government's organizational structure, he explained. "By tradition, government agencies concentrate on each mode's infrastructure. Highway agencies build and maintain roads. Airport authorities build and maintain airports," he said, according to the prepared text of the speech. "Our 'infrastructure mentality' also causes government to view the modes in isolation, yet the intermodal system prospers by efficiently unifying them horizontally."
In his address, Carmichael lamented the general ignorance about freight transportation in general and in government, and the implications for public policy. "Among public officials at all levels of government—including many people in transportation agencies—the ignorance of freight transportation is almost universal," he said. "Some regional planning agencies have written transportation plans [that] devote more attention to bicycle paths than to freight transportation. … Ignorance about freight leads to bad decisions and missed opportunities. Nearly all recent progress and innovation in U.S. transportation … [is] attributable to action and investment by the private sector—not government."
Carmichael urged support of the railroads' proposal to Congress for a 25-percent tax credit for railroad capital investment. He argued that the current rate of capital investments by railroads to expand capacity and enhance intermodal service—some $5 billion to $8 billion a year— was inadequate, and that the tax credit would encourage additional spending. That spending could make an enormous difference in the intermodal freight picture, he added. "The huge North American rail system has been single-tracked in the last 30 years. This right-of-way is probably carrying only 25 percent of its capacity. If we go back to double- or triple-tracking, grade separation, and GPS, it would equal three times more capacity—and this right-ofway already is in place and paid for!"
Carmichael conceded, however, that he doesn't expect to
see much leadership on freight transportation issues from
Congress. "Congress still operates as if this were the 1950s,"
he complained. "Members talk intermodal but vote for traditional highway projects."
Progress in generative AI (GenAI) is poised to impact business procurement processes through advancements in three areas—agentic reasoning, multimodality, and AI agents—according to Gartner Inc.
Those functions will redefine how procurement operates and significantly impact the agendas of chief procurement officers (CPOs). And 72% of procurement leaders are already prioritizing the integration of GenAI into their strategies, thus highlighting the recognition of its potential to drive significant improvements in efficiency and effectiveness, Gartner found in a survey conducted in July, 2024, with 258 global respondents.
Gartner defined the new functions as follows:
Agentic reasoning in GenAI allows for advanced decision-making processes that mimic human-like cognition. This capability will enable procurement functions to leverage GenAI to analyze complex scenarios and make informed decisions with greater accuracy and speed.
Multimodality refers to the ability of GenAI to process and integrate multiple forms of data, such as text, images, and audio. This will make GenAI more intuitively consumable to users and enhance procurement's ability to gather and analyze diverse information sources, leading to more comprehensive insights and better-informed strategies.
AI agents are autonomous systems that can perform tasks and make decisions on behalf of human operators. In procurement, these agents will automate procurement tasks and activities, freeing up human resources to focus on strategic initiatives, complex problem-solving and edge cases.
As CPOs look to maximize the value of GenAI in procurement, the study recommended three starting points: double down on data governance, develop and incorporate privacy standards into contracts, and increase procurement thresholds.
“These advancements will usher procurement into an era where the distance between ideas, insights, and actions will shorten rapidly,” Ryan Polk, senior director analyst in Gartner’s Supply Chain practice, said in a release. "Procurement leaders who build their foundation now through a focus on data quality, privacy and risk management have the potential to reap new levels of productivity and strategic value from the technology."
Businesses are cautiously optimistic as peak holiday shipping season draws near, with many anticipating year-over-year sales increases as they continue to battle challenging supply chain conditions.
That’s according to the DHL 2024 Peak Season Shipping Survey, released today by express shipping service provider DHL Express U.S. The company surveyed small and medium-sized enterprises (SMEs) to gauge their holiday business outlook compared to last year and found that a mix of optimism and “strategic caution” prevail ahead of this year’s peak.
Nearly half (48%) of the SMEs surveyed said they expect higher holiday sales compared to 2023, while 44% said they expect sales to remain on par with last year, and just 8% said they foresee a decline. Respondents said the main challenges to hitting those goals are supply chain problems (35%), inflation and fluctuating consumer demand (34%), staffing (16%), and inventory challenges (14%).
But respondents said they have strategies in place to tackle those issues. Many said they began preparing for holiday season earlier this year—with 45% saying they started planning in Q2 or earlier, up from 39% last year. Other strategies include expanding into international markets (35%) and leveraging holiday discounts (32%).
Sixty percent of respondents said they will prioritize personalized customer service as a way to enhance customer interactions and loyalty this year. Still others said they will invest in enhanced web and mobile experiences (23%) and eco-friendly practices (13%) to draw customers this holiday season.
That challenge is one of the reasons that fewer shoppers overall are satisfied with their shopping experiences lately, Lincolnshire, Illinois-based Zebra said in its “17th Annual Global Shopper Study.”th Annual Global Shopper Study.” While 85% of shoppers last year were satisfied with both the in-store and online experiences, only 81% in 2024 are satisfied with the in-store experience and just 79% with online shopping.
In response, most retailers (78%) say they are investing in technology tools that can help both frontline workers and those watching operations from behind the scenes to minimize theft and loss, Zebra said.
Just 38% of retailers currently use AI-based prescriptive analytics for loss prevention, but a much larger 50% say they plan to use it in the next 1-3 years. That was followed by self-checkout cameras and sensors (45%), computer vision (46%), and RFID tags and readers (42%) that are planned for use within the next three years, specifically for loss prevention.
Those strategies could help improve the brick and mortar shopping experience, since 78% of shoppers say it’s annoying when products are locked up or secured within cases. Adding to that frustration is that it’s hard to find an associate while shopping in stores these days, according to 70% of consumers. In response, some just walk out; one in five shoppers has left a store without getting what they needed because a retail associate wasn’t available to help, an increase over the past two years.
The survey also identified additional frustrations faced by retailers and associates:
challenges with offering easy options for click-and-collect or returns, despite high shopper demand for them
the struggle to confirm current inventory and pricing
lingering labor shortages and increasing loss incidents, even as shoppers return to stores
“Many retailers are laying the groundwork to build a modern store experience,” Matt Guiste, Global Retail Technology Strategist, Zebra Technologies, said in a release. “They are investing in mobile and intelligent automation technologies to help inform operational decisions and enable associates to do the things that keep shoppers happy.”
The survey was administered online by Azure Knowledge Corporation and included 4,200 adult shoppers (age 18+), decision-makers, and associates, who replied to questions about the topics of shopper experience, device and technology usage, and delivery and fulfillment in store and online.
An eight-year veteran of the Georgia company, Hakala will begin his new role on January 1, when the current CEO, Tero Peltomäki, will retire after a long and noteworthy career, continuing as a member of the board of directors, Cimcorp said.
According to Hakala, automation is an inevitable course in Cimcorp’s core sectors, and the company’s end-to-end capabilities will be crucial for clients’ success. In the past, both the tire and grocery retail industries have automated individual machines and parts of their operations. In recent years, automation has spread throughout the facilities, as companies want to be able to see their entire operation with one look, utilize analytics, optimize processes, and lead with data.
“Cimcorp has always grown by starting small in the new business segments. We’ve created one solution first, and as we’ve gained more knowledge of our clients’ challenges, we have been able to expand,” Hakala said in a release. “In every phase, we aim to bring our experience to the table and even challenge the client’s initial perspective. We are interested in what our client does and how it could be done better and more efficiently.”
Although many shoppers will
return to physical stores this holiday season, online shopping remains a driving force behind peak-season shipping challenges, especially when it comes to the last mile. Consumers still want fast, free shipping if they can get it—without any delays or disruptions to their holiday deliveries.
One disruptor that gets a lot of headlines this time of year is package theft—committed by so-called “porch pirates.” These are thieves who snatch parcels from front stairs, side porches, and driveways in neighborhoods across the country. The problem adds up to billions of dollars in stolen merchandise each year—not to mention headaches for shippers, parcel delivery companies, and, of course, consumers.
Given the scope of the problem, it’s no wonder online shoppers are worried about it—especially during holiday season. In its annual report on package theft trends, released in October, the
security-focused research and product review firm Security.org found that:
17% of Americans had a package stolen in the past three months, with the typical stolen parcel worth about $50. Some 44% said they’d had a package taken at some point in their life.
Package thieves poached more than $8 billion in merchandise over the past year.
18% of adults said they’d had a package stolen that contained a gift for someone else.
Ahead of the holiday season, 88% of adults said they were worried about theft of online purchases, with more than a quarter saying they were “extremely” or “very” concerned.
But it doesn’t have to be that way. There are some low-tech steps consumers can take to help guard against porch piracy along with some high-tech logistics-focused innovations in the pipeline that can protect deliveries in the last mile. First, some common-sense advice on avoiding package theft from the Security.org research:
Install a doorbell camera, which is a relatively low-cost deterrent.
Bring packages inside promptly or arrange to have them delivered to a secure location if no one will be at home.
Consider using click-and-collect options when possible.
If the retailer allows you to specify delivery-time windows, consider doing so to avoid having packages sit outside for extended periods.
These steps may sound basic, but they are by no means a given: Fewer than half of Americans consider the timing of deliveries, less than a third have a doorbell camera, and nearly one-fifth take no precautions to prevent package theft, according to the research.
Tech vendors are stepping up to help. One example is
Arrive AI, which develops smart mailboxes for last-mile delivery and pickup. The company says its Mailbox-as-a-Service (MaaS) platform will revolutionize the last mile by building a network of parcel-storage boxes that can be accessed by people, drones, or robots. In a nutshell: Packages are placed into a weatherproof box via drone, robot, driverless carrier, or traditional delivery method—and no one other than the rightful owner can access it.
Although the platform is still in development, the company already offers solutions for business clients looking to secure high-value deliveries and sensitive shipments. The health-care industry is one example: Arrive AI offers secure drone delivery of medical supplies, prescriptions, lab samples, and the like to hospitals and other health-care facilities. The platform provides real-time tracking, chain-of-custody controls, and theft-prevention features. Arrive is conducting short-term deployments between logistics companies and health-care partners now, according to a company spokesperson.
The MaaS solution has a pretty high cool factor. And the common-sense best practices just seem like solid advice. Maybe combining both is the key to a more secure last mile—during peak shipping season and throughout the year as well.