Susan Lacefield has been working for supply chain publications since 1999. Before joining DC VELOCITY, she was an associate editor for Supply Chain Management Review and wrote for Logistics Management magazine. She holds a master's degree in English.
Once regarded as a souless back-office function, supply chain management has emerged as one of the hottest fields in American busi- ness. Thought leaders and industry gurus point to the supply chain as a pow- erful competitive differentiator, while corporate titans like Wal-Mart, Dell, and Toyota brandish their supply chain capabilities like swords. Given the climate of the times, it's no wonder the executive suite has finally woken up to the value of the supply chain.
For evidence of the profession's growing stature, you need look no farther than DC VELOCITY's 2007 Salary Survey. The median salary for the 876 survey respon- dents was $90,000, with the mode (or most frequent response) being $100,000.
The mean or average salary came in even higher at $140,533. This number, however, may be skewed by the 11 people who reported earning over $1 million. All of these millionaires were senior vice presidents, corporate officers, or presidents at companies with more than 5,000 employees.
Given DC VELOCITY's diverse readership, it's no surprise the responses ran the gamut, ranging from over $4 million to $23,000. But there were plenty of responses that fell between these two extremes—a little more than half of all respondents earn between $75,000 and $149,000.
Logistics and supply chain professionals' salaries appear to be on a par with those of their peers in other parts of the organization. Purchasing professionals, for example, earn $78,470 a year, according to a recent survey by the Institute for Supply Management (a similar survey conducted by Purchasing magazine put the number at $83,205). IT professionals and accountants earn salaries in that range as well. Janco Associates Inc.'s 2007 IT Salary Survey reports a median salary of $78,652 for IT professionals. The Institute of Management Accountants' 2005 salary survey put its members' median salary at $91,823.
DC VELOCITY readers also indicated that their salaries have, for the most part, increased from last year, although not significantly. According to the results, 78 percent of survey respondents saw their salary increase. (Another 17 percent say their salary remained the same, and 5 percent say it decreased.) Of that 78 percent, however, 66 percent say that their salary increased by 5 percent or less.
Other signs of respect
Salary size is not the only indicator of logistics and supply chain management's growing stature. Some 69 percent of respondents say that over the past three years, the number of functions that they manage has increased, while only 5 percent say it has decreased. The remaining 26 percent say there has been no change.
Furthermore, 54 percent report that they have direct or indirect management control or influence over the typically broad and strategic area of supply chain management. With this broad reach comes more money. The survey results show that those who have control or influence over supply chain management earned more than those who did not. Those in supply chain management had a median salary of $100,000 and an average salary of $183,026. Those not involved in supply chain management had a median salary of $80,000 and an average salary of $90,197.
That's not to say that DC VELOCITY readers have abandoned their traditional distribution focus; 61 percent of readers have influence or control over logistics management, and 69 percent have influence or control over warehouse/distribution center management.
Of course, what they're called has a lot to do with what respondents earn as well. Exhibit 1 shows median and average salaries salary by number of years at companyby title. As the table illustrates, when it comes to median salaries, the average senior vice president earns more than 2.5 times the salary of the average supervisor.
Does experience count?
The fast-changing nature of supply chain management—and the information technology that supports it—would seem to favor younger managers. The survey results, however, indicate that the picture is slightly more complex.
If you look at median salary by age (see Exhibit 2), the results indicate that after 45, the median salary increases only gradually with age. (There does seem to be a leap in salary after the age of 60, but the sample size for this group is small, with only 38 respondents.) Even this slight age advantage disappears if you adjust for title. Exhibit 2 also shows the median salary for managers (who represent the largest group of respondents). As the table shows, there's little correlation between the age of a manager and median pay. Likewise companies seem to value an employee's experience in a logistics-related job only up to a point. After 15 years of experience in logistics-related jobs, median salaries rise only slightly for all respondents and actually drop for those whose title is manager (see Exhibit 3).
However, if you look at average salary, it's a different story. Across all titles, average salary grows significantly as the age of the respondents goes up. The significant difference between median and average salaries after the age of 56 indicates that there may be a few people in these age groups in high-level positions who are earning very large salaries. In fact, nine of the top 10 earners are over the age of 56 and all are over the age of 45. This discrepancy is not seen with managers. Just as with the median salaries, average salary drops after age 45, until respondents reach the age of 60, when the average rises to $93,182. (The sample size for this age category, however, is only 11 respondents.)
Average salaries for all respondents also continue to grow substantially as the employee's number of years in logistics increases. Again of the top 10 earners, all had more than 15 years of experience. Salaries for managers also rose steadily until they reached around 20 years of experience. Then the rate of increase levels out, rising only 1.2 percent from the average for those with 16-20 years of experience to the average for those with more than 25 years of experience.
In short, title is much more important than experience when it comes to salary. However, a high percentage of those perched on the top rungs of the corporate ladder are in their 50s and early 60s and have over 15 years of experience in logistics. This result implies that experience is a factor in who gets promoted or hired to those highly compensated upper management positions.
What about number of years at the current company? The survey results showed no clear connection between loyalty to the company and salary. Across all titles, average salary rises steadily as the years of service at the company increase—or at least up to 25 years (see Exhibit 4). Median salary, however, shows no predictable pattern, with salaries rising for the first 15 years of service, holding steady from years 16-20, then jumping up at year 21, only to fall back down again after 25 years of service. Similarly, there seems to be no clear correlation between number of years of service at the current company and the average or median salaries for managers.
What accounts for higher pay?
We also took a look at some other key factors with the potential to affect pay—education level, location, size of the company, and gender—to see how they correlated with salary. The clearest results are for education level. As the level of education increases, so do the average and median levels of pay (see Exhibit 5). Interestingly, even those readers whose education ended with a high school diploma (26 percent of all survey respondents) are still earning high salaries, with a median salary of $72,000 and an average salary of $86,597.
Working in New England can also bump up the pay you receive. Based on both median and average salary, DC VELOCITY readers in New England earn more, on average, than their peers in other regions of the continental United States (see Exhibit 6). This proves true even if you hold the position constant, as is seen by looking at the median or average salaries for managers. In most other regions of the continental United States—the West, Middle Atlantic, South, and Midwest— salaries remained pretty much consistent, although average salaries in the Southeast lagged slightly behind the rest.
Size of company can also have an impact on pay. Average and median salaries generally tended to rise by number of total employees both for all respondents and for managers (Exhibit 7). The one exception is companies with 501-1,000 employees, where median salaries for managers dipped.
A look at the results broken down by gender yielded some interesting findings (see Exhibit 8). Women make up roughly 10 percent of all survey respondents; yet they earned five of the top 10 salaries reported in the survey. As a result, when you look at average salary, women seem to be earning significantly more than men— $303,695 vs. $112,691. Median salary, however, tends to be less susceptible to outliers. These figures show women earning significantly less than men—$70,000 vs. $91,500. In fact, if you look only at the manager level, it's clear that the average female manager doesn't earn as much as her male counterpart. Female managers earn a median salary of $60,000 and an average salary of $65,774, while male managers earn a median salary of $75,104 and an average salary of $80,225.
No matter what your gender, education level, location, or level of experience, one thing remains consistent: Logistics is a lucrative field. And as recognition of the strategic role of logistics and the supply chain grows, compensation is likely to follow suit.
Progress in generative AI (GenAI) is poised to impact business procurement processes through advancements in three areas—agentic reasoning, multimodality, and AI agents—according to Gartner Inc.
Those functions will redefine how procurement operates and significantly impact the agendas of chief procurement officers (CPOs). And 72% of procurement leaders are already prioritizing the integration of GenAI into their strategies, thus highlighting the recognition of its potential to drive significant improvements in efficiency and effectiveness, Gartner found in a survey conducted in July, 2024, with 258 global respondents.
Gartner defined the new functions as follows:
Agentic reasoning in GenAI allows for advanced decision-making processes that mimic human-like cognition. This capability will enable procurement functions to leverage GenAI to analyze complex scenarios and make informed decisions with greater accuracy and speed.
Multimodality refers to the ability of GenAI to process and integrate multiple forms of data, such as text, images, and audio. This will make GenAI more intuitively consumable to users and enhance procurement's ability to gather and analyze diverse information sources, leading to more comprehensive insights and better-informed strategies.
AI agents are autonomous systems that can perform tasks and make decisions on behalf of human operators. In procurement, these agents will automate procurement tasks and activities, freeing up human resources to focus on strategic initiatives, complex problem-solving and edge cases.
As CPOs look to maximize the value of GenAI in procurement, the study recommended three starting points: double down on data governance, develop and incorporate privacy standards into contracts, and increase procurement thresholds.
“These advancements will usher procurement into an era where the distance between ideas, insights, and actions will shorten rapidly,” Ryan Polk, senior director analyst in Gartner’s Supply Chain practice, said in a release. "Procurement leaders who build their foundation now through a focus on data quality, privacy and risk management have the potential to reap new levels of productivity and strategic value from the technology."
Businesses are cautiously optimistic as peak holiday shipping season draws near, with many anticipating year-over-year sales increases as they continue to battle challenging supply chain conditions.
That’s according to the DHL 2024 Peak Season Shipping Survey, released today by express shipping service provider DHL Express U.S. The company surveyed small and medium-sized enterprises (SMEs) to gauge their holiday business outlook compared to last year and found that a mix of optimism and “strategic caution” prevail ahead of this year’s peak.
Nearly half (48%) of the SMEs surveyed said they expect higher holiday sales compared to 2023, while 44% said they expect sales to remain on par with last year, and just 8% said they foresee a decline. Respondents said the main challenges to hitting those goals are supply chain problems (35%), inflation and fluctuating consumer demand (34%), staffing (16%), and inventory challenges (14%).
But respondents said they have strategies in place to tackle those issues. Many said they began preparing for holiday season earlier this year—with 45% saying they started planning in Q2 or earlier, up from 39% last year. Other strategies include expanding into international markets (35%) and leveraging holiday discounts (32%).
Sixty percent of respondents said they will prioritize personalized customer service as a way to enhance customer interactions and loyalty this year. Still others said they will invest in enhanced web and mobile experiences (23%) and eco-friendly practices (13%) to draw customers this holiday season.
That challenge is one of the reasons that fewer shoppers overall are satisfied with their shopping experiences lately, Lincolnshire, Illinois-based Zebra said in its “17th Annual Global Shopper Study.”th Annual Global Shopper Study.” While 85% of shoppers last year were satisfied with both the in-store and online experiences, only 81% in 2024 are satisfied with the in-store experience and just 79% with online shopping.
In response, most retailers (78%) say they are investing in technology tools that can help both frontline workers and those watching operations from behind the scenes to minimize theft and loss, Zebra said.
Just 38% of retailers currently use AI-based prescriptive analytics for loss prevention, but a much larger 50% say they plan to use it in the next 1-3 years. That was followed by self-checkout cameras and sensors (45%), computer vision (46%), and RFID tags and readers (42%) that are planned for use within the next three years, specifically for loss prevention.
Those strategies could help improve the brick and mortar shopping experience, since 78% of shoppers say it’s annoying when products are locked up or secured within cases. Adding to that frustration is that it’s hard to find an associate while shopping in stores these days, according to 70% of consumers. In response, some just walk out; one in five shoppers has left a store without getting what they needed because a retail associate wasn’t available to help, an increase over the past two years.
The survey also identified additional frustrations faced by retailers and associates:
challenges with offering easy options for click-and-collect or returns, despite high shopper demand for them
the struggle to confirm current inventory and pricing
lingering labor shortages and increasing loss incidents, even as shoppers return to stores
“Many retailers are laying the groundwork to build a modern store experience,” Matt Guiste, Global Retail Technology Strategist, Zebra Technologies, said in a release. “They are investing in mobile and intelligent automation technologies to help inform operational decisions and enable associates to do the things that keep shoppers happy.”
The survey was administered online by Azure Knowledge Corporation and included 4,200 adult shoppers (age 18+), decision-makers, and associates, who replied to questions about the topics of shopper experience, device and technology usage, and delivery and fulfillment in store and online.
An eight-year veteran of the Georgia company, Hakala will begin his new role on January 1, when the current CEO, Tero Peltomäki, will retire after a long and noteworthy career, continuing as a member of the board of directors, Cimcorp said.
According to Hakala, automation is an inevitable course in Cimcorp’s core sectors, and the company’s end-to-end capabilities will be crucial for clients’ success. In the past, both the tire and grocery retail industries have automated individual machines and parts of their operations. In recent years, automation has spread throughout the facilities, as companies want to be able to see their entire operation with one look, utilize analytics, optimize processes, and lead with data.
“Cimcorp has always grown by starting small in the new business segments. We’ve created one solution first, and as we’ve gained more knowledge of our clients’ challenges, we have been able to expand,” Hakala said in a release. “In every phase, we aim to bring our experience to the table and even challenge the client’s initial perspective. We are interested in what our client does and how it could be done better and more efficiently.”
Although many shoppers will
return to physical stores this holiday season, online shopping remains a driving force behind peak-season shipping challenges, especially when it comes to the last mile. Consumers still want fast, free shipping if they can get it—without any delays or disruptions to their holiday deliveries.
One disruptor that gets a lot of headlines this time of year is package theft—committed by so-called “porch pirates.” These are thieves who snatch parcels from front stairs, side porches, and driveways in neighborhoods across the country. The problem adds up to billions of dollars in stolen merchandise each year—not to mention headaches for shippers, parcel delivery companies, and, of course, consumers.
Given the scope of the problem, it’s no wonder online shoppers are worried about it—especially during holiday season. In its annual report on package theft trends, released in October, the
security-focused research and product review firm Security.org found that:
17% of Americans had a package stolen in the past three months, with the typical stolen parcel worth about $50. Some 44% said they’d had a package taken at some point in their life.
Package thieves poached more than $8 billion in merchandise over the past year.
18% of adults said they’d had a package stolen that contained a gift for someone else.
Ahead of the holiday season, 88% of adults said they were worried about theft of online purchases, with more than a quarter saying they were “extremely” or “very” concerned.
But it doesn’t have to be that way. There are some low-tech steps consumers can take to help guard against porch piracy along with some high-tech logistics-focused innovations in the pipeline that can protect deliveries in the last mile. First, some common-sense advice on avoiding package theft from the Security.org research:
Install a doorbell camera, which is a relatively low-cost deterrent.
Bring packages inside promptly or arrange to have them delivered to a secure location if no one will be at home.
Consider using click-and-collect options when possible.
If the retailer allows you to specify delivery-time windows, consider doing so to avoid having packages sit outside for extended periods.
These steps may sound basic, but they are by no means a given: Fewer than half of Americans consider the timing of deliveries, less than a third have a doorbell camera, and nearly one-fifth take no precautions to prevent package theft, according to the research.
Tech vendors are stepping up to help. One example is
Arrive AI, which develops smart mailboxes for last-mile delivery and pickup. The company says its Mailbox-as-a-Service (MaaS) platform will revolutionize the last mile by building a network of parcel-storage boxes that can be accessed by people, drones, or robots. In a nutshell: Packages are placed into a weatherproof box via drone, robot, driverless carrier, or traditional delivery method—and no one other than the rightful owner can access it.
Although the platform is still in development, the company already offers solutions for business clients looking to secure high-value deliveries and sensitive shipments. The health-care industry is one example: Arrive AI offers secure drone delivery of medical supplies, prescriptions, lab samples, and the like to hospitals and other health-care facilities. The platform provides real-time tracking, chain-of-custody controls, and theft-prevention features. Arrive is conducting short-term deployments between logistics companies and health-care partners now, according to a company spokesperson.
The MaaS solution has a pretty high cool factor. And the common-sense best practices just seem like solid advice. Maybe combining both is the key to a more secure last mile—during peak shipping season and throughout the year as well.