Today's DCs are kicking the oil habit and looking to the elements for their power. Here's hoping the sun continues to shine brightly and the wind never dies.
John Johnson joined the DC Velocity team in March 2004. A veteran business journalist, John has over a dozen years of experience covering the supply chain field, including time as chief editor of Warehousing Management. In addition, he has covered the venture capital community and previously was a sports reporter covering professional and collegiate sports in the Boston area. John served as senior editor and chief editor of DC Velocity until April 2008.
As it plots its $2 billion U.S. invasion later this year, the giant British retailer Tesco isn't just thinking red, white, and blue. It's also thinking green. That's green as in the green-shaded "Fresh & Easy" logo that will adorn the string of convenience stores it plans to open on the West Coast. That's green as in the greengrocer-type merchandise—fresh foods and organic produce— to be offered in these stores. And that's green as in environmentally friendly operations. "We have decided that American consumers want to go back to neighborhood retailing, which is about bringing high-quality affordable foods … into their neighborhoods and, in addition, being good stewards of the environment," says Tesco USA CEO Tim Mason. "And that's what we intend to do.
Going green is good public relations these days, but Tesco's commitment to eco-friendly practices looks to be more than just talk. The retailer's green initiatives go well beyond the plastic bag recycling programs at its retail stores. They also reach deep into its backend distribution operations. Tesco recycles 71 percent of its cardboard, plastic, and paper waste (with a goal of 80 percent by next year). It has introduced a dedicated train to move stock between two U.K. DCs—a move that allows it to shift freight from the highways to a more fuel-efficient mode of transport. And it's investigating wind turbines and other sources of renewable energy in an effort to cut greenhouse gas emissions. In January, Tesco began using a 50/50 blend of biofuels and diesel to power three-quarters of its European distribution fleet. The retailer says the reduction in emissions over the fleet's lifetime will be the equivalent of taking more than 20,000 medium-sized cars off the road.
In recent months, it has become increasingly clear that Tesco intends to bring its eco-friendly practices to the colonies. Exhibit A is the distribution center it's building in Riverside, Calif., to support its U.S. expansion. The 820,000-square-foot DC will be more than a roof over workers' heads; it will also be a solar power plant. Built right into the DC's roof are flexible photovoltaic solar panels capable of generating two megawatts worth of electricity, about one-fifth of the building's power needs.
Tesco is spending $13 million for the integrated photovoltaic roofing system, which is believed to be the world's largest roof-top solar panel installation. The panels, which were developed by Los Angeles-based Solar Integrated Technologies, will be installed on two of the site's five DC buildings, covering 500,000 of the 640,000 square feet of roof space. The company says the solar panel system will produce over 2.6 million kilowatt hours and eliminate 1,200 tons of carbon dioxide emissions each year.
green resources
Looking to go "green" but don't know where to begin? Help is
as close as your computer. The following organizations maintain Web sites that can help point you in the right direction.
U.S. Department of Energy Green Power Network www.eere.energy.gov/greenpower
The Green Power Network provides up-to-date information on green power providers, product offerings, consumer protection issues, and policies affecting green power markets. It also maintains a reference library of relevant papers, articles, and reports on the Web site. The Green Power Network is operated by the National Renewable Energy Laboratory (NREL) for the U.S. Department of Energy.
National Renewable Energy Lab www.nrel.gov
This site, maintained by the Department of Energy's National Renewable Energy Lab, provides information on renewable energy and energy efficiency, with sections for homeowners, businesses, students and teachers, electricity providers, and farmers.
World Resources Institute www.wri.org
The World Resources Institute is an environmental think tank that goes beyond research to find practical ways to protect the earth and improve people's lives. Its mission is to move human society to live in ways that protect the environment and its capacity to provide for the needs and aspirations of current and future generations. WRI organizes its work around four key goals:
People & Ecosystems: Reverse rapid degradation of ecosystems and assure their capacity to provide humans with needed goods and services.
Access: Guarantee public access to information and decisions regarding natural resources and the environment.
Climate Protection: Protect the global climate system from further harm due to emissions of greenhouse gases and help humanity and the natural world adapt to unavoidable climate change.
Markets & Enterprise: Harness markets and enterprise to expand economic opportunity and protect the environment.
U.S. Green Building Council www.usgbc.org
USGBC connects interested parties with the people, knowledge, and tools they need to leverage green building throughout their businesses. It is the overseer of the Leadership in Energy and Environmental Design (LEED) Green Building Rating System—the nationally accepted benchmark for the design, construction, and operation of high-performance green buildings.
Kicking carbon to the curb
Tesco is not alone in its efforts to green up its corporate act. As evidence mounts of a link between CO2 releases and global warming, companies around the world are racing to find ways to reduce their carbon footprints. Often as not, they're finding opportunities within their logistics and distribution operations, where much of that carbon dioxide is generated. Their solutions have ranged from solar power and wind turbines to environmentally friendly fuel alternatives for fleets and forklifts.
"A lot of companies are becoming focused on being good stewards of the environment," says Jim Bowes, president and CEO of Peach State Integrated Technologies, an Atlanta-based logistics and distribution engineering firm.
"It's definitely something that everyone is starting to take much more seriously, from how companies handle their waste, to power requirements and power management."
One corporation that's taking environmental sustainability seriously is office supplier Staples. Staples is an inaugural member of the Environmental Protection Agency's Fortune 500 Green Power Challenge, a 13-month-long campaign that challenges corporations to roughly double their purchases of green power, which is electricity generated partially or entirely from solar, wind, geothermal, biomass (plant materials), and other clean energy sources.
Staples' efforts last year earned it one of the EPA's Green Power Leadership awards. In 2006, Staples purchased 121.4 million kilowatts of green power, raising its overall 2006 renewable energy use to about 20 percent of its estimated yearly electricity usage. This is more than twice the amount of green power Staples purchased in 2005, and is equivalent to the electricity consumed by 11,240 houses.
Power roof
Staples is looking to the sun for a big part of its savings. In January, Staples unveiled the largest solar power installation in New England at its 300,000-square-foot retail distribution center in Killingly, Conn. The DC's 433-kilowatt commercial solar photovoltaic system is nearly the size of two football fields and covers close to 74,000 square feet of roof space. The system has the capacity to produce enough energy to power 14 percent of the DC, or the equivalent of 36 homes per year. The annual reduction in carbon emissions will be comparable to the emissions produced by the average car driving 420,000 miles.
The Killingly DC is the fourth project that Staples has completed with solar-service provider SunEdison. It currently has six more projects under construction—five at retail locations in California and another at a DC in Stockton, Calif. Altogether, Staples has identified 150 locations where the solar power model could be applied.
"The solar power system at our Killingly DC is part of an integrated strategy for a 7-percent reduction in our U.S. carbon emissions by 2010 on an absolute basis, starting from a base year of 2001," says Mark Buckley, vice president of environmental affairs at Staples. "Through our relationship with SunEdison, we're able to purchase solar energy off our rooftop at a rate below or equal to the cost of electricity off the grid. This reduces our operating costs, while freeing up more electricity during peak times for use by local homes and businesses."
Blow ye winds
Harvesting electricity from the sun is only one portion of Staples' green initiative, however. The company is also expanding its product line to include a broader array of what it calls "environmentally preferable" products. These include everything from paper with high recycled content to re-manufactured ink cartridges to electronics that have earned the government's Energy Star rating. In addition, Staples has programs that make it easy for its customers to recycle ink jet and toner cartridges, cell phones, PDAs, digital cameras, rechargeable batteries, and some electronic equipment, all free of charge.
"We're really trying to take a very integrated approach to energy management, so we are committed to use less of it," says Buckley, "whether it is kilowatt hours, gas therms, or gallons of fuel. Obviously there is a direct bottom line benefit to doing that, but there is also a corresponding environmental benefit in terms of reducing emissions. We're committed to reducing our impact as it relates to climate change by reducing our carbon footprint, and reducing energy use is certainly the first step. The second step is taking a look to see what we can do to incorporate more green elements into our buildings."
One of those strategies is designing DCs to make optimum use of available daylight, using ambient light for activities like picking wherever possible. When lights are needed, they are controlled by motion sensors and photo sensors that click on when a forklift operator enters a certain aisle. In addition, Staples has retrofitted miles of conveyor lines to reduce energy consumption.
While Staples is looking to the sun for some of its power needs, Buckley sees great promise in wind power as well. Staples has identified distribution sites in Rialto, Calif., and Portland, Ore., for possible construction of 600-kilowatt wind turbines to power the DCs. The company also has a pilot program under way to harness power from the wind through a modular wind turbine system installed at its 220,000-square-foot fulfillment center in Ontario, Calif. The building-integrated installation is a beta test of AeroVironment's Architectural Wind, a new concept in wind energy systems in which the small roof-mounted turbines are actually tied in with the structure's utility grid.
Which type of power does he consider more promising? As much as he likes the idea of wind power, Buckley concedes that there are practical limitations to its use. "Universally, solar has more applications in more places because the sun shines everywhere," he says. "Wind, on the other hand, is very much dependent geographically on where the wind is good."
The New York-based industrial artificial intelligence (AI) provider Augury has raised $75 million for its process optimization tools for manufacturers, in a deal that values the company at more than $1 billion, the firm said today.
According to Augury, its goal is deliver a new generation of AI solutions that provide the accuracy and reliability manufacturers need to make AI a trusted partner in every phase of the manufacturing process.
The “series F” venture capital round was led by Lightrock, with participation from several of Augury’s existing investors; Insight Partners, Eclipse, and Qumra Capital as well as Schneider Electric Ventures and Qualcomm Ventures. In addition to securing the new funding, Augury also said it has added Elan Greenberg as Chief Operating Officer.
“Augury is at the forefront of digitalizing equipment maintenance with AI-driven solutions that enhance cost efficiency, sustainability performance, and energy savings,” Ashish (Ash) Puri, Partner at Lightrock, said in a release. “Their predictive maintenance technology, boasting 99.9% failure detection accuracy and a 5-20x ROI when deployed at scale, significantly reduces downtime and energy consumption for its blue-chip clients globally, offering a compelling value proposition.”
The money supports the firm’s approach of "Hybrid Autonomous Mobile Robotics (Hybrid AMRs)," which integrate the intelligence of "Autonomous Mobile Robots (AMRs)" with the precision and structure of "Automated Guided Vehicles (AGVs)."
According to Anscer, it supports the acceleration to Industry 4.0 by ensuring that its autonomous solutions seamlessly integrate with customers’ existing infrastructures to help transform material handling and warehouse automation.
Leading the new U.S. office will be Mark Messina, who was named this week as Anscer’s Managing Director & CEO, Americas. He has been tasked with leading the firm’s expansion by bringing its automation solutions to industries such as manufacturing, logistics, retail, food & beverage, and third-party logistics (3PL).
Supply chains continue to deal with a growing volume of returns following the holiday peak season, and 2024 was no exception. Recent survey data from product information management technology company Akeneo showed that 65% of shoppers made holiday returns this year, with most reporting that their experience played a large role in their reason for doing so.
The survey—which included information from more than 1,000 U.S. consumers gathered in January—provides insight into the main reasons consumers return products, generational differences in return and online shopping behaviors, and the steadily growing influence that sustainability has on consumers.
Among the results, 62% of consumers said that having more accurate product information upfront would reduce their likelihood of making a return, and 59% said they had made a return specifically because the online product description was misleading or inaccurate.
And when it comes to making those returns, 65% of respondents said they would prefer to return in-store, if possible, followed by 22% who said they prefer to ship products back.
“This indicates that consumers are gravitating toward the most sustainable option by reducing additional shipping,” the survey authors said in a statement announcing the findings, adding that 68% of respondents said they are aware of the environmental impact of returns, and 39% said the environmental impact factors into their decision to make a return or exchange.
The authors also said that investing in the product experience and providing reliable product data can help brands reduce returns, increase loyalty, and provide the best customer experience possible alongside profitability.
When asked what products they return the most, 60% of respondents said clothing items. Sizing issues were the number one reason for those returns (58%) followed by conflicting or lack of customer reviews (35%). In addition, 34% cited misleading product images and 29% pointed to inaccurate product information online as reasons for returning items.
More than 60% of respondents said that having more reliable information would reduce the likelihood of making a return.
“Whether customers are shopping directly from a brand website or on the hundreds of e-commerce marketplaces available today [such as Amazon, Walmart, etc.] the product experience must remain consistent, complete and accurate to instill brand trust and loyalty,” the authors said.
When you get the chance to automate your distribution center, take it.
That's exactly what leaders at interior design house
Thibaut Design did when they relocated operations from two New Jersey distribution centers (DCs) into a single facility in Charlotte, North Carolina, in 2019. Moving to an "empty shell of a building," as Thibaut's Michael Fechter describes it, was the perfect time to switch from a manual picking system to an automated one—in this case, one that would be driven by voice-directed technology.
"We were 100% paper-based picking in New Jersey," Fechter, the company's vice president of distribution and technology, explained in a
case study published by Voxware last year. "We knew there was a need for automation, and when we moved to Charlotte, we wanted to implement that technology."
Fechter cites Voxware's promise of simple and easy integration, configuration, use, and training as some of the key reasons Thibaut's leaders chose the system. Since implementing the voice technology, the company has streamlined its fulfillment process and can onboard and cross-train warehouse employees in a fraction of the time it used to take back in New Jersey.
And the results speak for themselves.
"We've seen incredible gains [from a] productivity standpoint," Fechter reports. "A 50% increase from pre-implementation to today."
THE NEED FOR SPEED
Thibaut was founded in 1886 and is the oldest operating wallpaper company in the United States, according to Fechter. The company works with a global network of designers, shipping samples of wallpaper and fabrics around the world.
For the design house's warehouse associates, picking, packing, and shipping thousands of samples every day was a cumbersome, labor-intensive process—and one that was prone to inaccuracy. With its paper-based picking system, mispicks were common—Fechter cites a 2% to 5% mispick rate—which necessitated stationing an extra associate at each pack station to check that orders were accurate before they left the facility.
All that has changed since implementing Voxware's Voice Management Suite (VMS) at the Charlotte DC. The system automates the workflow and guides associates through the picking process via a headset, using voice commands. The hands-free, eyes-free solution allows workers to focus on locating and selecting the right item, with no paper-based lists to check or written instructions to follow.
Thibaut also uses the tech provider's analytics tool, VoxPilot, to monitor work progress, check orders, and keep track of incoming work—managers can see what orders are open, what's in process, and what's completed for the day, for example. And it uses VoxTempo, the system's natural language voice recognition (NLVR) solution, to streamline training. The intuitive app whittles training time down to minutes and gets associates up and working fast—and Thibaut hitting minimum productivity targets within hours, according to Fechter.
EXPECTED RESULTS REALIZED
Key benefits of the project include a reduction in mispicks—which have dropped to zero—and the elimination of those extra quality-control measures Thibaut needed in the New Jersey DCs.
"We've gotten to the point where we don't even measure mispicks today—because there are none," Fechter said in the case study. "Having an extra person at a pack station to [check] every order before we pack [it]—that's been eliminated. Not only is the pick right the first time, but [the order] also gets packed and shipped faster than ever before."
The system has increased inventory accuracy as well. According to Fechter, it's now "well over 99.9%."
IT projects can be daunting, especially when the project involves upgrading a warehouse management system (WMS) to support an expansive network of warehousing and logistics facilities. Global third-party logistics service provider (3PL) CJ Logistics experienced this first-hand recently, embarking on a WMS selection process that would both upgrade performance and enhance security for its U.S. business network.
The company was operating on three different platforms across more than 35 warehouse facilities and wanted to pare that down to help standardize operations, optimize costs, and make it easier to scale the business, according to CIO Sean Moore.
Moore and his team started the WMS selection process in late 2023, working with supply chain consulting firm Alpine Supply Chain Solutions to identify challenges, needs, and goals, and then to select and implement the new WMS. Roughly a year later, the 3PL was up and running on a system from Körber Supply Chain—and planning for growth.
SECURING A NEW SOLUTION
Leaders from both companies explain that a robust WMS is crucial for a 3PL's success, as it acts as a centralized platform that allows seamless coordination of activities such as inventory management, order fulfillment, and transportation planning. The right solution allows the company to optimize warehouse operations by automating tasks, managing inventory levels, and ensuring efficient space utilization while helping to boost order processing volumes, reduce errors, and cut operational costs.
CJ Logistics had another key criterion: ensuring data security for its wide and varied array of clients, many of whom rely on the 3PL to fill e-commerce orders for consumers. Those clients wanted assurance that consumers' personally identifying information—including names, addresses, and phone numbers—was protected against cybersecurity breeches when flowing through the 3PL's system. For CJ Logistics, that meant finding a WMS provider whose software was certified to the appropriate security standards.
"That's becoming [an assurance] that our customers want to see," Moore explains, adding that many customers wanted to know that CJ Logistics' systems were SOC 2 compliant, meaning they had met a standard developed by the American Institute of CPAs for protecting sensitive customer data from unauthorized access, security incidents, and other vulnerabilities. "Everybody wants that level of security. So you want to make sure the system is secure … and not susceptible to ransomware.
"It was a critical requirement for us."
That security requirement was a key consideration during all phases of the WMS selection process, according to Michael Wohlwend, managing principal at Alpine Supply Chain Solutions.
"It was in the RFP [request for proposal], then in demo, [and] then once we got to the vendor of choice, we had a deep-dive discovery call to understand what [security] they have in place and their plan moving forward," he explains.
Ultimately, CJ Logistics implemented Körber's Warehouse Advantage, a cloud-based system designed for multiclient operations that supports all of the 3PL's needs, including its security requirements.
GOING LIVE
When it came time to implement the software, Moore and his team chose to start with a brand-new cold chain facility that the 3PL was building in Gainesville, Georgia. The 270,000-square-foot facility opened this past November and immediately went live running on the Körber WMS.
Moore and Wohlwend explain that both the nature of the cold chain business and the greenfield construction made the facility the perfect place to launch the new software: CJ Logistics would be adding customers at a staggered rate, expanding its cold storage presence in the Southeast and capitalizing on the location's proximity to major highways and railways. The facility is also adjacent to the future Northeast Georgia Inland Port, which will provide a direct link to the Port of Savannah.
"We signed a 15-year lease for the building," Moore says. "When you sign a long-term lease … you want your future-state software in place. That was one of the key [reasons] we started there.
"Also, this facility was going to bring on one customer after another at a metered rate. So [there was] some risk reduction as well."
Wohlwend adds: "The facility plus risk reduction plus the new business [element]—all made it a good starting point."
The early benefits of the WMS include ease of use and easy onboarding of clients, according to Moore, who says the plan is to convert additional CJ Logistics facilities to the new system in 2025.
"The software is very easy to use … our employees are saying they really like the user interface and that you can find information very easily," Moore says, touting the partnership with Alpine and Körber as key to making the project a success. "We are on deck to add at least four facilities at a minimum [this year]."