Late last year, the outgoing Congress adopted—and the president signed—a bill aimed at improving security at the nation's ports. Called the Security and Accountability For Every Port Act (SAFE Port Act) of 2006, the bill calls for the installation of radiation detection equipment at major ports and establishes several other pro grams designed to tighten control over container freight destined for the United States.
But the bill did not go far enough for some members. And the newly empowered Democrats, flexing their muscle when the new Congress con vened in January, pushed a bill through the House that included even tougher freight security lan guage in the first 100 hours of the session.
Some of the provisions of that measure, HR 1—Implementing the 9/11 Commission Recommendations Act of 2007, have shipper and carrier groups plenty worried. In particular, they are concerned that a provision mandating inspection of 100 percent of containers bound for the United States within five years could seriously disrupt trade while adding little in the way of real security. It would also require the use of "smart" seals on container doors that would provide some sort of notification in the event of unauthorized entry—a technology some say does not yet exist. The bill also mandates inspection of aircargo shipments. (See the accompanying story.)
The concern over the container inspection requirement centers on cost and technological feasibility. Some 12 million containers arrive at U.S. ports every year from around the world; inspecting every single one of them before they left the port of origin would be a formidable task.
"There are huge technological and logistical problems that the House bill ignores," argues Eric Autor, vice president and international trade counsel for the National Retail Federation. "If it is not done properly, it could seriously disrupt global trade, particularly in the poorest countries. The technology is not cheap. How can the poorest countries afford the technology, and if they cannot, what impact will that have?"
At press time, it appeared that a similar bill would soon get attention in the Senate. Doug Sibila, chairman of the International Warehouse Logistics Association (IWLA) and president and CEO of Ohio-based transportation and storage specialist People's Services, said that the group feared that Democrats might push a bill with provisions like those in HR 1.
Autor said he doesn't expect the Senate bill to include the provision for 100 percent inspection, but added that he does worry that some senators may try to attach amendments inserting the requirement. In anticipation of Senate action, Peter Gatti, vice president of the National Industrial Transportation League (NITL), wrote to all U.S. senators in January outlining the league's concerns.
In that letter, he argued that a major provision of the bill regarding container cargo and air cargo "would divert valuable resources from existing security programs that have proven to be effective and would significantly disrupt commerce, without reasonably improving security."
Gatti contended that even if it were possible to implement the requirements, they did not offer the benefits proponents suggest and could come at a high cost to the economy.
"Our concern is that even if the employment of such technology is feasible, reliance on such an approach would provide a 'false sense' of security and would result in legitimately safe cargo being delayed," he wrote. Gatti added that the security seals that the law would mandate were not yet available. Further, requiring the seals could decrease security if containers were delayed until port workers could assure that compliant seals were in place and working. He contended that the delays the requirements would impose would "have serious adverse impacts on companies' 'just-in-time' supply chains and, in turn, the U.S. economy."
At present, about 5 percent of inbound containers are inspected. Autor reported that on average, the release time for containers held for inspection is about two weeks, an indicator of how serious delays could become should 100 percent of the containers be required to undergo inspection.
Not ready for prime time?
The shippers and trade organizations are essentially unanimous in agreeing that port security must improve. Most support the existing multi-layered approach, which includes shipper registration programs, strict documentation rules, pre-screening of containers before loading in foreign ports, and other steps aimed at weeding out high-risk freight.
Gatti wrote that the existing approach was designed to ensure that any high-risk cargo would be inspected, and was a better approach than the proposed inspections. He pointed out that the SAFE Port Act adopted in October requires 22 major U.S. ports to install radiation detection equipment this year and calls for the development of technology for "non-intrusive" cargo inspection. The law requires 100 percent screening, as opposed to inspection, of all cargo containers bound for the United States, with inspection of all containers considered high risk.
Matt Schor, director of homeland security solutions for WhereNet Corp., a supplier of logistics visibility and control systems that was recently acquired by Zebra, says that any technology installed on containers would have to be robust enough to withstand 20 or more scans a year for the decade-long life of an ocean container. "No one has focused on whether a technology can withstand being repeatedly scanned like that," he says.
Schor reports that while WhereNet and other technology developers are working on solutions that capture supply chain and logistics data, demands for tools that can detect nuclear material, for example, make product development difficult. "What it comes down to is that the rules of the game are changing," says Schor. "You almost have to go back to the drawing board. It's going to slow things down."
Scanning technology is already available. Schor points out that all trucks loaded on trains for transport through the tunnel connecting England and France are scanned. In addition, several terminals in Hong Kong scan all incoming cargo containers. But the technology is not cheap.
Autor says using the Hong Kong experiment as justification for expanding screening is problematic. "First, Hong Kong is wealthy and has the resources to do this," he says. "Secondly, no one is looking at these scans." The United States faces a different set of challenges, he says. "We have 12 million containers coming into the United States each year.
We need a system in place—not only human, but technological—to be able to examine these scans and take appropriate action. Our experience with the computer systems at Customs does not fill us with too much confidence. ACE is still not fully implemented and it was authorized 13 years ago." (ACE—the Automated Commercial Environment—is an initiative to automate Customs' systems and processes.)
Autor argues, too, that widespread use of "smart" seals won't be feasible until some technological hurdles can be cleared. "We need a system that is effective—one that can operate in the bowels of a vessel. We cannot have a system that results in a lot of false positives. It has to be … able to detect any breach, not just opening the doors. And it has got to be cheap. We are talking tens of millions of containers. The seals cannot cost $10 each. There are not any seals out there that meet those requirements. It is a real technological problem."
"The question is how to minimize risk," says Sibila, adding that many Democrats do not understand the impact the proposed law would have on businesses. "There's a misunderstanding between 100 percent inspection and 100 percent screening."
Progress in generative AI (GenAI) is poised to impact business procurement processes through advancements in three areas—agentic reasoning, multimodality, and AI agents—according to Gartner Inc.
Those functions will redefine how procurement operates and significantly impact the agendas of chief procurement officers (CPOs). And 72% of procurement leaders are already prioritizing the integration of GenAI into their strategies, thus highlighting the recognition of its potential to drive significant improvements in efficiency and effectiveness, Gartner found in a survey conducted in July, 2024, with 258 global respondents.
Gartner defined the new functions as follows:
Agentic reasoning in GenAI allows for advanced decision-making processes that mimic human-like cognition. This capability will enable procurement functions to leverage GenAI to analyze complex scenarios and make informed decisions with greater accuracy and speed.
Multimodality refers to the ability of GenAI to process and integrate multiple forms of data, such as text, images, and audio. This will make GenAI more intuitively consumable to users and enhance procurement's ability to gather and analyze diverse information sources, leading to more comprehensive insights and better-informed strategies.
AI agents are autonomous systems that can perform tasks and make decisions on behalf of human operators. In procurement, these agents will automate procurement tasks and activities, freeing up human resources to focus on strategic initiatives, complex problem-solving and edge cases.
As CPOs look to maximize the value of GenAI in procurement, the study recommended three starting points: double down on data governance, develop and incorporate privacy standards into contracts, and increase procurement thresholds.
“These advancements will usher procurement into an era where the distance between ideas, insights, and actions will shorten rapidly,” Ryan Polk, senior director analyst in Gartner’s Supply Chain practice, said in a release. "Procurement leaders who build their foundation now through a focus on data quality, privacy and risk management have the potential to reap new levels of productivity and strategic value from the technology."
Businesses are cautiously optimistic as peak holiday shipping season draws near, with many anticipating year-over-year sales increases as they continue to battle challenging supply chain conditions.
That’s according to the DHL 2024 Peak Season Shipping Survey, released today by express shipping service provider DHL Express U.S. The company surveyed small and medium-sized enterprises (SMEs) to gauge their holiday business outlook compared to last year and found that a mix of optimism and “strategic caution” prevail ahead of this year’s peak.
Nearly half (48%) of the SMEs surveyed said they expect higher holiday sales compared to 2023, while 44% said they expect sales to remain on par with last year, and just 8% said they foresee a decline. Respondents said the main challenges to hitting those goals are supply chain problems (35%), inflation and fluctuating consumer demand (34%), staffing (16%), and inventory challenges (14%).
But respondents said they have strategies in place to tackle those issues. Many said they began preparing for holiday season earlier this year—with 45% saying they started planning in Q2 or earlier, up from 39% last year. Other strategies include expanding into international markets (35%) and leveraging holiday discounts (32%).
Sixty percent of respondents said they will prioritize personalized customer service as a way to enhance customer interactions and loyalty this year. Still others said they will invest in enhanced web and mobile experiences (23%) and eco-friendly practices (13%) to draw customers this holiday season.
That challenge is one of the reasons that fewer shoppers overall are satisfied with their shopping experiences lately, Lincolnshire, Illinois-based Zebra said in its “17th Annual Global Shopper Study.”th Annual Global Shopper Study.” While 85% of shoppers last year were satisfied with both the in-store and online experiences, only 81% in 2024 are satisfied with the in-store experience and just 79% with online shopping.
In response, most retailers (78%) say they are investing in technology tools that can help both frontline workers and those watching operations from behind the scenes to minimize theft and loss, Zebra said.
Just 38% of retailers currently use AI-based prescriptive analytics for loss prevention, but a much larger 50% say they plan to use it in the next 1-3 years. That was followed by self-checkout cameras and sensors (45%), computer vision (46%), and RFID tags and readers (42%) that are planned for use within the next three years, specifically for loss prevention.
Those strategies could help improve the brick and mortar shopping experience, since 78% of shoppers say it’s annoying when products are locked up or secured within cases. Adding to that frustration is that it’s hard to find an associate while shopping in stores these days, according to 70% of consumers. In response, some just walk out; one in five shoppers has left a store without getting what they needed because a retail associate wasn’t available to help, an increase over the past two years.
The survey also identified additional frustrations faced by retailers and associates:
challenges with offering easy options for click-and-collect or returns, despite high shopper demand for them
the struggle to confirm current inventory and pricing
lingering labor shortages and increasing loss incidents, even as shoppers return to stores
“Many retailers are laying the groundwork to build a modern store experience,” Matt Guiste, Global Retail Technology Strategist, Zebra Technologies, said in a release. “They are investing in mobile and intelligent automation technologies to help inform operational decisions and enable associates to do the things that keep shoppers happy.”
The survey was administered online by Azure Knowledge Corporation and included 4,200 adult shoppers (age 18+), decision-makers, and associates, who replied to questions about the topics of shopper experience, device and technology usage, and delivery and fulfillment in store and online.
An eight-year veteran of the Georgia company, Hakala will begin his new role on January 1, when the current CEO, Tero Peltomäki, will retire after a long and noteworthy career, continuing as a member of the board of directors, Cimcorp said.
According to Hakala, automation is an inevitable course in Cimcorp’s core sectors, and the company’s end-to-end capabilities will be crucial for clients’ success. In the past, both the tire and grocery retail industries have automated individual machines and parts of their operations. In recent years, automation has spread throughout the facilities, as companies want to be able to see their entire operation with one look, utilize analytics, optimize processes, and lead with data.
“Cimcorp has always grown by starting small in the new business segments. We’ve created one solution first, and as we’ve gained more knowledge of our clients’ challenges, we have been able to expand,” Hakala said in a release. “In every phase, we aim to bring our experience to the table and even challenge the client’s initial perspective. We are interested in what our client does and how it could be done better and more efficiently.”
Although many shoppers will
return to physical stores this holiday season, online shopping remains a driving force behind peak-season shipping challenges, especially when it comes to the last mile. Consumers still want fast, free shipping if they can get it—without any delays or disruptions to their holiday deliveries.
One disruptor that gets a lot of headlines this time of year is package theft—committed by so-called “porch pirates.” These are thieves who snatch parcels from front stairs, side porches, and driveways in neighborhoods across the country. The problem adds up to billions of dollars in stolen merchandise each year—not to mention headaches for shippers, parcel delivery companies, and, of course, consumers.
Given the scope of the problem, it’s no wonder online shoppers are worried about it—especially during holiday season. In its annual report on package theft trends, released in October, the
security-focused research and product review firm Security.org found that:
17% of Americans had a package stolen in the past three months, with the typical stolen parcel worth about $50. Some 44% said they’d had a package taken at some point in their life.
Package thieves poached more than $8 billion in merchandise over the past year.
18% of adults said they’d had a package stolen that contained a gift for someone else.
Ahead of the holiday season, 88% of adults said they were worried about theft of online purchases, with more than a quarter saying they were “extremely” or “very” concerned.
But it doesn’t have to be that way. There are some low-tech steps consumers can take to help guard against porch piracy along with some high-tech logistics-focused innovations in the pipeline that can protect deliveries in the last mile. First, some common-sense advice on avoiding package theft from the Security.org research:
Install a doorbell camera, which is a relatively low-cost deterrent.
Bring packages inside promptly or arrange to have them delivered to a secure location if no one will be at home.
Consider using click-and-collect options when possible.
If the retailer allows you to specify delivery-time windows, consider doing so to avoid having packages sit outside for extended periods.
These steps may sound basic, but they are by no means a given: Fewer than half of Americans consider the timing of deliveries, less than a third have a doorbell camera, and nearly one-fifth take no precautions to prevent package theft, according to the research.
Tech vendors are stepping up to help. One example is
Arrive AI, which develops smart mailboxes for last-mile delivery and pickup. The company says its Mailbox-as-a-Service (MaaS) platform will revolutionize the last mile by building a network of parcel-storage boxes that can be accessed by people, drones, or robots. In a nutshell: Packages are placed into a weatherproof box via drone, robot, driverless carrier, or traditional delivery method—and no one other than the rightful owner can access it.
Although the platform is still in development, the company already offers solutions for business clients looking to secure high-value deliveries and sensitive shipments. The health-care industry is one example: Arrive AI offers secure drone delivery of medical supplies, prescriptions, lab samples, and the like to hospitals and other health-care facilities. The platform provides real-time tracking, chain-of-custody controls, and theft-prevention features. Arrive is conducting short-term deployments between logistics companies and health-care partners now, according to a company spokesperson.
The MaaS solution has a pretty high cool factor. And the common-sense best practices just seem like solid advice. Maybe combining both is the key to a more secure last mile—during peak shipping season and throughout the year as well.