America's sclerotic transportation network is already creating delays and backups during peak shipping periods. So what will happen when the rising tide of low-cost Asian imports hits our shores?
Peter Bradley is an award-winning career journalist with more than three decades of experience in both newspapers and national business magazines. His credentials include seven years as the transportation and supply chain editor at Purchasing Magazine and six years as the chief editor of Logistics Management.
As wave after wave of cheap asian goods rolls toward U.S. shores, the expression that comes to John Vickerman's mind is "Constant bearing, decreasing range"—a maritime phrase used to describe a ship heading for a collision. If the metaphor seems stark, it may nonetheless prove accurate. As Asian-made shoes, toys, T-shirts and computer components flood into the United States, fed by supercharged Pacific economies, the systems and facilities in place for receiving and processing those inbound containers are creaking under the strain. Some fear it's only a matter of time before that surging tide of imports overwhelms the U.S. transportation infrastructure.
It's not that the threat is anything new. The United States' transportation infrastructure has been under severe pressure for some time now, points out Vickerman, who is a principal of TranSystems Corp., an engineering firm that's developing facilities for ports, railroads, air carriers and government agencies around the world. Anyone whose freight was caught in the West Coast port logjam last year can attest to that.
The trouble, Vickerman says, is that the country has been slow to do anything about it. And both offshore manufacturing and shipping continue to swell, practically guaranteeing further delays in the coming months and years as more imports pour into an already overtaxed system. And it's not just a problem for the nation's ports. If U.S. imports continue to grow at current rates, Vickerman told the audience at a recent conference on transportation capacity constraints organized by MIT's Center for Transportation and Logistics, they could overwhelm not just the ports, but the extended intermodal infrastructure of highways and railroads as well.
And grow they will. Consider the results of a recent study of the global trading patterns of 170 North American companies. When asked whether more than 25 percent of their suppliers were based in another country, more than half of the respondents answered yes, says Beth Enslow, vice president of enterprise research for Aberdeen Group and author of the study. And more than two-thirds said they expected that at least one-quarter of their supplier base would be made up of foreign companies by 2008. Furthermore, the study, New Strategies for Global Trade Management, found that nearly four out of 10 respondents—39 percent—expect that in three years' time, more than half their suppliers will be based somewhere other than the United States.
Made in China
What's driving the trend can be summed up in one word: China. Though factories all over Asia continue to ramp up production, China's output has virtually exploded. Between 1985 and 2003, U.S.-China trade grew twentyfold, to $180 billion, according to a study conducted for the Transportation Research Board last year by Michael Bomba of the University of Texas. China now accounts for 70 percent of all Pacific cargo flows, Vickerman says. And if anyone still doubts that China has become a strategic manufacturing base for U.S. companies, consider that 78 percent of the respondents to Enslow's survey—and 90 percent of those with more than $50 million in revenues—were doing business in China.
It's not just China's skyrocketing output that has transportation strategists worried. It's that output coupled with the country's investment in the infrastructure needed to ship out those goods. David Fries, chairman of AMB China Ltd., reports that his company alone is developing logistics and distribution centers not just in Shanghai, where it's based, but also in Beijing and the Pearl River Delta. He says it's clear to him that Chinese manufacturers won't be content to let those newly produced goods linger on China's shores. The multi-story distribution facilities his company and others are building in the area are geared toward fast-cycle operations, not storage, he says. "Everybody is emphasizing inventory turns in their warehouse."
To move those goods out, Shanghai is investing heavily in its airport and seaport. Fries says the Shanghai airport will eventually be able to handle five million tons of cargo a year. As for the seaport, projects are under way that will bring the port's capacity to 25 million TEUs a year within five years, Vickerman says. (A TEU, short for 20-foot-equivalent unit, refers to a 20-foot maritime container.)
Shanghai is by no means alone. Up and down China's coast, ports both major and secondary are boosting capacity. The Port of Hong Kong alone has capacity equal to the top seven U.S. container ports, says Vickerman, and expansion projects will push its capacity to 31 million TEUs by 2011. Overall, he says, China's container throughput is growing at a compound annual rate of close to 30 percent. That has enormous implications for U.S. trade—the vast majority of Chinese goods entering the United States (98 percent, according to Bomba's report) arrive on container ships.
China's infrastructure investments aren't limited to airports and seaports. Frank Wade, senior vice president of international business development for AMB Property Corp., a large developer of distribution facilities in the United States, reports that the Chinese government is continuing to develop a major highway network to link ports to production centers as well as intermodal rail facilities.
Flood watch
The goods streaming out of China's factories are bound for destinations around the world, of course, but a large share of them are headed for the United States. Take those Chinese goods and add those produced in Korea, Thailand and Singapore, and you have the makings of a tidal wave of imports.
Capacity problems promise to be particularly acute at America's ports. Vickerman predicts that U.S. ports can expect their current volume to double or even triple. That's a worrisome prospect for a system that's already overtaxed.
Congestion at the largest U.S. port complex, Los Angeles and Long Beach, has already prompted exporters to develop workarounds, note Vickerman and Fries. Some are shifting their business to other West Coast ports. Others are routing ships laden with cargo from the Far East in an entirely different direction--through the Suez Canal to East Coast and Gulf Coast ports. One beneficiary of that trend is Virginia, where Maersk Line, one of the world's largest container ship lines, is building a major new terminal. Another is the Port of Houston, which has seen its volume swell with goods bound for Wal-Mart, whose supplier base is now reportedly 80 percent Chinese.
But shifting freight from port to port is not a permanent solution. In order to handle the impending influx of imports, shippers, carriers, ports and container terminals, suppliers, and government agencies will have to develop and implement collaborative technologies or risk longer and longer delays throughout the transportation system. As an example of one of these technologies, Vickerman points to the development of what's known as an Agile Port System by the Center for the Commercial Deployment of Transportation Technologies at the University of California Long Beach. That technology would link port, intermodal, and corridor freight operations. The idea, he explains, is to manage information in ways that reduce terminal dwell time, and as a result, increase capacity without major investment in real estate, equipment or labor.
But that and other efforts may be fingers in the dike. If the logjams experienced at West Coast ports in recent years are any indication of what's to come, international business may someday find itself a victim of its own success.
what's it really cost?
As cost-cutting strategies go, offshoring may not always prove to be a surefire thing. Companies that move production overseas to tap into the vast supply of cheap labor often come away disappointed with the results. Of 170 North American companies surveyed in a recent study, the top two complaints were unexpectedly high costs and long lead times. Fully 91 percent found the costs of doing business internationally to be higher than they had estimated, and a similar percentage complained that long lead times were hampering their efforts to respond to customer demands, says Beth Enslow, vice president of enterprise research for Aberdeen Group and author of the study, New Strategies for Global Trade Management.
The problem, says Enslow, is that these companies are simply not managing their lengthy supply chains efficiently. The majority of international supply chains are cobbled together with manual processes, she reports. Fully 70 percent of companies do not manage global trade cross-functionally, which hinders their efforts to respond quickly to changing regulations, shipping requirements and business conditions. "If you look at the domestic supply chain of 30 years ago," she says, "that's what the global supply chain looks like today."
Enslow holds out hope that things will improve, however. Driven by security regulations and tougher financial reporting rules, more companies are turning to technology to help them manage their global trade. Automated systems can eliminate shipment delays, reduce documentation problems and cut costs. And now that many businesses around the world are using Internet-based procedures, governments are moving toward electronic document processing, further streamlining the process.
In the meantime, one way companies can ease the pain is to fine-tune their systems for tracking product lead times. "The more confidence you have in lead times, the better decisions you will be able to make on inventory," says C. John Langley, a professor of supply chain management at Georgia Institute of Technology.
Langley urges companies to maintain good warning systems—systems that can provide alerts anytime something threatens to disrupt the flow of goods. That has two benefits, he says. If forewarned of possible shipping delays, a company can take steps to build up safety stocks, averting a customer service crisis. If, on the other hand, it receives solid assurances that all's well in the supply chain, it can use that information to strategic advantage too. "If you know with confidence your lead times are four to six weeks and not 10 to 12 weeks," says Langley, "you can turn that [knowledge] into a lot of cash."
The New York-based industrial artificial intelligence (AI) provider Augury has raised $75 million for its process optimization tools for manufacturers, in a deal that values the company at more than $1 billion, the firm said today.
According to Augury, its goal is deliver a new generation of AI solutions that provide the accuracy and reliability manufacturers need to make AI a trusted partner in every phase of the manufacturing process.
The “series F” venture capital round was led by Lightrock, with participation from several of Augury’s existing investors; Insight Partners, Eclipse, and Qumra Capital as well as Schneider Electric Ventures and Qualcomm Ventures. In addition to securing the new funding, Augury also said it has added Elan Greenberg as Chief Operating Officer.
“Augury is at the forefront of digitalizing equipment maintenance with AI-driven solutions that enhance cost efficiency, sustainability performance, and energy savings,” Ashish (Ash) Puri, Partner at Lightrock, said in a release. “Their predictive maintenance technology, boasting 99.9% failure detection accuracy and a 5-20x ROI when deployed at scale, significantly reduces downtime and energy consumption for its blue-chip clients globally, offering a compelling value proposition.”
The money supports the firm’s approach of "Hybrid Autonomous Mobile Robotics (Hybrid AMRs)," which integrate the intelligence of "Autonomous Mobile Robots (AMRs)" with the precision and structure of "Automated Guided Vehicles (AGVs)."
According to Anscer, it supports the acceleration to Industry 4.0 by ensuring that its autonomous solutions seamlessly integrate with customers’ existing infrastructures to help transform material handling and warehouse automation.
Leading the new U.S. office will be Mark Messina, who was named this week as Anscer’s Managing Director & CEO, Americas. He has been tasked with leading the firm’s expansion by bringing its automation solutions to industries such as manufacturing, logistics, retail, food & beverage, and third-party logistics (3PL).
Supply chains continue to deal with a growing volume of returns following the holiday peak season, and 2024 was no exception. Recent survey data from product information management technology company Akeneo showed that 65% of shoppers made holiday returns this year, with most reporting that their experience played a large role in their reason for doing so.
The survey—which included information from more than 1,000 U.S. consumers gathered in January—provides insight into the main reasons consumers return products, generational differences in return and online shopping behaviors, and the steadily growing influence that sustainability has on consumers.
Among the results, 62% of consumers said that having more accurate product information upfront would reduce their likelihood of making a return, and 59% said they had made a return specifically because the online product description was misleading or inaccurate.
And when it comes to making those returns, 65% of respondents said they would prefer to return in-store, if possible, followed by 22% who said they prefer to ship products back.
“This indicates that consumers are gravitating toward the most sustainable option by reducing additional shipping,” the survey authors said in a statement announcing the findings, adding that 68% of respondents said they are aware of the environmental impact of returns, and 39% said the environmental impact factors into their decision to make a return or exchange.
The authors also said that investing in the product experience and providing reliable product data can help brands reduce returns, increase loyalty, and provide the best customer experience possible alongside profitability.
When asked what products they return the most, 60% of respondents said clothing items. Sizing issues were the number one reason for those returns (58%) followed by conflicting or lack of customer reviews (35%). In addition, 34% cited misleading product images and 29% pointed to inaccurate product information online as reasons for returning items.
More than 60% of respondents said that having more reliable information would reduce the likelihood of making a return.
“Whether customers are shopping directly from a brand website or on the hundreds of e-commerce marketplaces available today [such as Amazon, Walmart, etc.] the product experience must remain consistent, complete and accurate to instill brand trust and loyalty,” the authors said.
When you get the chance to automate your distribution center, take it.
That's exactly what leaders at interior design house
Thibaut Design did when they relocated operations from two New Jersey distribution centers (DCs) into a single facility in Charlotte, North Carolina, in 2019. Moving to an "empty shell of a building," as Thibaut's Michael Fechter describes it, was the perfect time to switch from a manual picking system to an automated one—in this case, one that would be driven by voice-directed technology.
"We were 100% paper-based picking in New Jersey," Fechter, the company's vice president of distribution and technology, explained in a
case study published by Voxware last year. "We knew there was a need for automation, and when we moved to Charlotte, we wanted to implement that technology."
Fechter cites Voxware's promise of simple and easy integration, configuration, use, and training as some of the key reasons Thibaut's leaders chose the system. Since implementing the voice technology, the company has streamlined its fulfillment process and can onboard and cross-train warehouse employees in a fraction of the time it used to take back in New Jersey.
And the results speak for themselves.
"We've seen incredible gains [from a] productivity standpoint," Fechter reports. "A 50% increase from pre-implementation to today."
THE NEED FOR SPEED
Thibaut was founded in 1886 and is the oldest operating wallpaper company in the United States, according to Fechter. The company works with a global network of designers, shipping samples of wallpaper and fabrics around the world.
For the design house's warehouse associates, picking, packing, and shipping thousands of samples every day was a cumbersome, labor-intensive process—and one that was prone to inaccuracy. With its paper-based picking system, mispicks were common—Fechter cites a 2% to 5% mispick rate—which necessitated stationing an extra associate at each pack station to check that orders were accurate before they left the facility.
All that has changed since implementing Voxware's Voice Management Suite (VMS) at the Charlotte DC. The system automates the workflow and guides associates through the picking process via a headset, using voice commands. The hands-free, eyes-free solution allows workers to focus on locating and selecting the right item, with no paper-based lists to check or written instructions to follow.
Thibaut also uses the tech provider's analytics tool, VoxPilot, to monitor work progress, check orders, and keep track of incoming work—managers can see what orders are open, what's in process, and what's completed for the day, for example. And it uses VoxTempo, the system's natural language voice recognition (NLVR) solution, to streamline training. The intuitive app whittles training time down to minutes and gets associates up and working fast—and Thibaut hitting minimum productivity targets within hours, according to Fechter.
EXPECTED RESULTS REALIZED
Key benefits of the project include a reduction in mispicks—which have dropped to zero—and the elimination of those extra quality-control measures Thibaut needed in the New Jersey DCs.
"We've gotten to the point where we don't even measure mispicks today—because there are none," Fechter said in the case study. "Having an extra person at a pack station to [check] every order before we pack [it]—that's been eliminated. Not only is the pick right the first time, but [the order] also gets packed and shipped faster than ever before."
The system has increased inventory accuracy as well. According to Fechter, it's now "well over 99.9%."
IT projects can be daunting, especially when the project involves upgrading a warehouse management system (WMS) to support an expansive network of warehousing and logistics facilities. Global third-party logistics service provider (3PL) CJ Logistics experienced this first-hand recently, embarking on a WMS selection process that would both upgrade performance and enhance security for its U.S. business network.
The company was operating on three different platforms across more than 35 warehouse facilities and wanted to pare that down to help standardize operations, optimize costs, and make it easier to scale the business, according to CIO Sean Moore.
Moore and his team started the WMS selection process in late 2023, working with supply chain consulting firm Alpine Supply Chain Solutions to identify challenges, needs, and goals, and then to select and implement the new WMS. Roughly a year later, the 3PL was up and running on a system from Körber Supply Chain—and planning for growth.
SECURING A NEW SOLUTION
Leaders from both companies explain that a robust WMS is crucial for a 3PL's success, as it acts as a centralized platform that allows seamless coordination of activities such as inventory management, order fulfillment, and transportation planning. The right solution allows the company to optimize warehouse operations by automating tasks, managing inventory levels, and ensuring efficient space utilization while helping to boost order processing volumes, reduce errors, and cut operational costs.
CJ Logistics had another key criterion: ensuring data security for its wide and varied array of clients, many of whom rely on the 3PL to fill e-commerce orders for consumers. Those clients wanted assurance that consumers' personally identifying information—including names, addresses, and phone numbers—was protected against cybersecurity breeches when flowing through the 3PL's system. For CJ Logistics, that meant finding a WMS provider whose software was certified to the appropriate security standards.
"That's becoming [an assurance] that our customers want to see," Moore explains, adding that many customers wanted to know that CJ Logistics' systems were SOC 2 compliant, meaning they had met a standard developed by the American Institute of CPAs for protecting sensitive customer data from unauthorized access, security incidents, and other vulnerabilities. "Everybody wants that level of security. So you want to make sure the system is secure … and not susceptible to ransomware.
"It was a critical requirement for us."
That security requirement was a key consideration during all phases of the WMS selection process, according to Michael Wohlwend, managing principal at Alpine Supply Chain Solutions.
"It was in the RFP [request for proposal], then in demo, [and] then once we got to the vendor of choice, we had a deep-dive discovery call to understand what [security] they have in place and their plan moving forward," he explains.
Ultimately, CJ Logistics implemented Körber's Warehouse Advantage, a cloud-based system designed for multiclient operations that supports all of the 3PL's needs, including its security requirements.
GOING LIVE
When it came time to implement the software, Moore and his team chose to start with a brand-new cold chain facility that the 3PL was building in Gainesville, Georgia. The 270,000-square-foot facility opened this past November and immediately went live running on the Körber WMS.
Moore and Wohlwend explain that both the nature of the cold chain business and the greenfield construction made the facility the perfect place to launch the new software: CJ Logistics would be adding customers at a staggered rate, expanding its cold storage presence in the Southeast and capitalizing on the location's proximity to major highways and railways. The facility is also adjacent to the future Northeast Georgia Inland Port, which will provide a direct link to the Port of Savannah.
"We signed a 15-year lease for the building," Moore says. "When you sign a long-term lease … you want your future-state software in place. That was one of the key [reasons] we started there.
"Also, this facility was going to bring on one customer after another at a metered rate. So [there was] some risk reduction as well."
Wohlwend adds: "The facility plus risk reduction plus the new business [element]—all made it a good starting point."
The early benefits of the WMS include ease of use and easy onboarding of clients, according to Moore, who says the plan is to convert additional CJ Logistics facilities to the new system in 2025.
"The software is very easy to use … our employees are saying they really like the user interface and that you can find information very easily," Moore says, touting the partnership with Alpine and Körber as key to making the project a success. "We are on deck to add at least four facilities at a minimum [this year]."