It's still struggling to regain the manufacturing momentum it had in the early years of the North American Free Trade Agreement. But in the meantime, Mexico may have found an even better way to cash in on NAFTA.
John Johnson joined the DC Velocity team in March 2004. A veteran business journalist, John has over a dozen years of experience covering the supply chain field, including time as chief editor of Warehousing Management. In addition, he has covered the venture capital community and previously was a sports reporter covering professional and collegiate sports in the Boston area. John served as senior editor and chief editor of DC Velocity until April 2008.
Just five years ago, it appeared that Mexico's NAFTA-fueled bid to become a global manufacturing power had peaked. After a few years of steady manufacturing growth, Mexico's luck had turned. The U.S. economic recession that followed Sept. 11 had caused a spate of factory shutdowns along the U.S.-Mexican border. More ominously, Mexico had begun to hear the "giant sucking sound" Ross Perot had warned about. Only it wasn't the sound of Mexico suctioning up U.S. jobs. It was the sound of China (and other low-cost Asian nations) draining away both U.S. jobs that Mexico had counted on and jobs from Mexico itself.
Today, Mexico's fortunes may be looking up. It's seeing a resurgence in manufacturing activity—not just along the U.S.-Mexican border but also to the south in cities like Guadalajara, which has come to be known as the Mexican Silicon Valley. (In an interesting footnote to NAFTA, Ross Perot's own tech outsourcing company, Perot Systems, announced in November that it would open a service center in Guadalajara.) There are also plenty of signs that Mexico is recapturing some of the business it had lost to Asia.
In the meantime, Mexico has embarked on a bold new plan to cash in on NAFTA—one that centers not on manufacturing, but on logistics. At the heart of its plan is an aggressive West Coast port expansion project aimed at attracting more cargo business. Each year, millions of containers filled with low-cost Asian imports pour into North America—mostly through the California ports of Los Angeles and Long Beach. But those ports are hitting their capacity limits even as Asian imports continue to grow at double-digit rates, raising fears of worsening port congestion and shipping delays. That's led big U.S. importers like Wal-Mart and Costco to search for alternate gateways, creating a wide-open opportunity for the Mexican ports to California's immediate south.
"I don't know if Mexico will become the only gateway, but clearly today it is a gateway from Asia to the U.S.," says Armando Beltran, director general for Schneider National's Mexican operations, which introduced an intermodal service between Mexico and the United States in June. "I think that role will only increase over the next few years."
Back in the manufacturing game
Not so long ago, the suggestion that Mexico might yet see a turnaround in its manufacturing fortunes would likely have been dismissed as a pipedream. "Three or four years ago, there was a lot of consternation about manufacturing facilities leaving Mexico and moving to China," says Gene Sevilla, vice president and managing director of Ryder, Latin America. "Mexico is supposed to be the low-cost labor country next to the biggest market in the world, and yet it was not competitive relative to China."
But things are different today, says Sevilla. "Over the last six to nine months, we've been starting to see a lot of manufacturing come back to Mexico."
The trend is being driven largely by manufacturers of high-value electronic products that have short shelf lives due to the risk of obsolescence. Though initially drawn to Asia by low labor costs, some of these manufacturers began to reconsider after experiencing some of the problems associated with extended global supply chains—like higher transportation costs and the increased risk of disruptions and delays. As a result, many have moved back to Mexico, deciding it's best to be closer to the U.S. marketplace, which remains the world's largest consumer market. Some of those companies have adopted a hybrid outsourcing model, opting to keep commodity manufacturing in China while moving more sensitive manufacturing closer to the States.
Bumps in the road (and on the rails)
But a manufacturing boom would put severe strain on Mexico's creaky distribution and transportation infrastructure. Shortages of warehousing and distribution space have already been reported in the Guadalajara area as well as in Mexico City and Monterrey.
"At this point, the market for warehouse space is becoming very tight," says Sevilla. "There is a lot of demand for manufacturing and distribution space right now." That's true not just in the interior, he says, but also in the border cities of Ciudad Juarez (the sister city of El Paso, Texas) and Nuevo Laredo (located across the Rio Grande from Laredo, Texas).
Then there's the matter of Mexico's transportation network, which some fear will buckle under the added volume. To begin with, rail options in Mexico are already severely limited. Despite recent improvements, Mexico's rail system is still widely considered antiquated and inefficient, making rail service an impractical choice for freight with any kind of time restrictions.
"For high-value merchandise where speed is required, rail service is still not up to a minimum standard," Sevilla reports. "The rail companies are making investments to improve service and eventually should make those investments good for a lot of commodities that now move on trucks. There has been steady progress but … a lot of the commodities that move by train in the U.S. are still moved by truck in Mexico."
That means that for now, at least, the burden will be shouldered by Mexico's trucking industry, which is plagued by problems of its own. One of those is infrastructure. Although Mexico's highways have improved, allowing industry to push deeper into Mexico, the road system still needs work. Observers point out that these kinds of drawbacks, along with rising fuel costs and lingering concerns about burdensome regulatory requirements, could lead some companies to think twice before relocating operations there.
Berth of a nation
All these hurdles must be cleared before the country can fulfill its vision of becoming a North American logistics center. But Mexico is undaunted. It's pressing ahead with aggressive port construction and expansion plans in hopes of attracting more cargo business.
Contenders for that business include the bustling ports of Manzanillo and Lazaro Cardenas, which are located along Mexico's western coast. Manzanillo is Mexico's largest West Coast port right now. Lazaro Cardenas, 150 or so miles to the south, is currently undergoing an expansion intended to boost its capacity to some 2 million containers annually.
But the centerpiece of Mexico's plan is the proposed construction of a super-port at Punta Colonet, a remote windswept bay on Baja California about two hours south of the U.S. border. Late last fall, the Mexican government approved a plan to develop the area into a container port on the scale of those up the coast at Los Angeles and Long Beach.
If things work out according to plan, the port could take a lot of the pressure off LA and Long Beach. Analysts say Punta Colonet would initially be able to handle one million containers a year, with the number rising to five or six million after five years of operation. By comparison, Los Angeles and Long Beach together handle somewhere around 15.6 million TEUs (twenty-foot equivalent units) a year. Development plans for the complex, which Mexican officials hope will someday be known as the "Mexican Long Beach," include construction of a nearly 100-mile, two-way railroad to Mexicali, which lies along the Mexico-California border near Tijuana. That alone represents an ambitious undertaking—it would require laying track through deserts and through the mountains of Juarez. The rail line would link to California's sprawling Imperial Valley, from which products would be distributed throughout the United States.
Of course, all this is well in the future. Work has yet to begin on the port complex, never mind the intermodal connections. "It still needs to connect to the train, there are land concession issues, and major investment would be required for rail service to connect to the rails in the United States," warns Schneider's Beltran. Given the project's scope, he says, it's unlikely the port would be ready before 2015. But even with the delay, he says, the project still holds enormous promise. "[I]t makes all the sense in the world for this to be built."
The New York-based industrial artificial intelligence (AI) provider Augury has raised $75 million for its process optimization tools for manufacturers, in a deal that values the company at more than $1 billion, the firm said today.
According to Augury, its goal is deliver a new generation of AI solutions that provide the accuracy and reliability manufacturers need to make AI a trusted partner in every phase of the manufacturing process.
The “series F” venture capital round was led by Lightrock, with participation from several of Augury’s existing investors; Insight Partners, Eclipse, and Qumra Capital as well as Schneider Electric Ventures and Qualcomm Ventures. In addition to securing the new funding, Augury also said it has added Elan Greenberg as Chief Operating Officer.
“Augury is at the forefront of digitalizing equipment maintenance with AI-driven solutions that enhance cost efficiency, sustainability performance, and energy savings,” Ashish (Ash) Puri, Partner at Lightrock, said in a release. “Their predictive maintenance technology, boasting 99.9% failure detection accuracy and a 5-20x ROI when deployed at scale, significantly reduces downtime and energy consumption for its blue-chip clients globally, offering a compelling value proposition.”
The money supports the firm’s approach of "Hybrid Autonomous Mobile Robotics (Hybrid AMRs)," which integrate the intelligence of "Autonomous Mobile Robots (AMRs)" with the precision and structure of "Automated Guided Vehicles (AGVs)."
According to Anscer, it supports the acceleration to Industry 4.0 by ensuring that its autonomous solutions seamlessly integrate with customers’ existing infrastructures to help transform material handling and warehouse automation.
Leading the new U.S. office will be Mark Messina, who was named this week as Anscer’s Managing Director & CEO, Americas. He has been tasked with leading the firm’s expansion by bringing its automation solutions to industries such as manufacturing, logistics, retail, food & beverage, and third-party logistics (3PL).
Supply chains continue to deal with a growing volume of returns following the holiday peak season, and 2024 was no exception. Recent survey data from product information management technology company Akeneo showed that 65% of shoppers made holiday returns this year, with most reporting that their experience played a large role in their reason for doing so.
The survey—which included information from more than 1,000 U.S. consumers gathered in January—provides insight into the main reasons consumers return products, generational differences in return and online shopping behaviors, and the steadily growing influence that sustainability has on consumers.
Among the results, 62% of consumers said that having more accurate product information upfront would reduce their likelihood of making a return, and 59% said they had made a return specifically because the online product description was misleading or inaccurate.
And when it comes to making those returns, 65% of respondents said they would prefer to return in-store, if possible, followed by 22% who said they prefer to ship products back.
“This indicates that consumers are gravitating toward the most sustainable option by reducing additional shipping,” the survey authors said in a statement announcing the findings, adding that 68% of respondents said they are aware of the environmental impact of returns, and 39% said the environmental impact factors into their decision to make a return or exchange.
The authors also said that investing in the product experience and providing reliable product data can help brands reduce returns, increase loyalty, and provide the best customer experience possible alongside profitability.
When asked what products they return the most, 60% of respondents said clothing items. Sizing issues were the number one reason for those returns (58%) followed by conflicting or lack of customer reviews (35%). In addition, 34% cited misleading product images and 29% pointed to inaccurate product information online as reasons for returning items.
More than 60% of respondents said that having more reliable information would reduce the likelihood of making a return.
“Whether customers are shopping directly from a brand website or on the hundreds of e-commerce marketplaces available today [such as Amazon, Walmart, etc.] the product experience must remain consistent, complete and accurate to instill brand trust and loyalty,” the authors said.
When you get the chance to automate your distribution center, take it.
That's exactly what leaders at interior design house
Thibaut Design did when they relocated operations from two New Jersey distribution centers (DCs) into a single facility in Charlotte, North Carolina, in 2019. Moving to an "empty shell of a building," as Thibaut's Michael Fechter describes it, was the perfect time to switch from a manual picking system to an automated one—in this case, one that would be driven by voice-directed technology.
"We were 100% paper-based picking in New Jersey," Fechter, the company's vice president of distribution and technology, explained in a
case study published by Voxware last year. "We knew there was a need for automation, and when we moved to Charlotte, we wanted to implement that technology."
Fechter cites Voxware's promise of simple and easy integration, configuration, use, and training as some of the key reasons Thibaut's leaders chose the system. Since implementing the voice technology, the company has streamlined its fulfillment process and can onboard and cross-train warehouse employees in a fraction of the time it used to take back in New Jersey.
And the results speak for themselves.
"We've seen incredible gains [from a] productivity standpoint," Fechter reports. "A 50% increase from pre-implementation to today."
THE NEED FOR SPEED
Thibaut was founded in 1886 and is the oldest operating wallpaper company in the United States, according to Fechter. The company works with a global network of designers, shipping samples of wallpaper and fabrics around the world.
For the design house's warehouse associates, picking, packing, and shipping thousands of samples every day was a cumbersome, labor-intensive process—and one that was prone to inaccuracy. With its paper-based picking system, mispicks were common—Fechter cites a 2% to 5% mispick rate—which necessitated stationing an extra associate at each pack station to check that orders were accurate before they left the facility.
All that has changed since implementing Voxware's Voice Management Suite (VMS) at the Charlotte DC. The system automates the workflow and guides associates through the picking process via a headset, using voice commands. The hands-free, eyes-free solution allows workers to focus on locating and selecting the right item, with no paper-based lists to check or written instructions to follow.
Thibaut also uses the tech provider's analytics tool, VoxPilot, to monitor work progress, check orders, and keep track of incoming work—managers can see what orders are open, what's in process, and what's completed for the day, for example. And it uses VoxTempo, the system's natural language voice recognition (NLVR) solution, to streamline training. The intuitive app whittles training time down to minutes and gets associates up and working fast—and Thibaut hitting minimum productivity targets within hours, according to Fechter.
EXPECTED RESULTS REALIZED
Key benefits of the project include a reduction in mispicks—which have dropped to zero—and the elimination of those extra quality-control measures Thibaut needed in the New Jersey DCs.
"We've gotten to the point where we don't even measure mispicks today—because there are none," Fechter said in the case study. "Having an extra person at a pack station to [check] every order before we pack [it]—that's been eliminated. Not only is the pick right the first time, but [the order] also gets packed and shipped faster than ever before."
The system has increased inventory accuracy as well. According to Fechter, it's now "well over 99.9%."
IT projects can be daunting, especially when the project involves upgrading a warehouse management system (WMS) to support an expansive network of warehousing and logistics facilities. Global third-party logistics service provider (3PL) CJ Logistics experienced this first-hand recently, embarking on a WMS selection process that would both upgrade performance and enhance security for its U.S. business network.
The company was operating on three different platforms across more than 35 warehouse facilities and wanted to pare that down to help standardize operations, optimize costs, and make it easier to scale the business, according to CIO Sean Moore.
Moore and his team started the WMS selection process in late 2023, working with supply chain consulting firm Alpine Supply Chain Solutions to identify challenges, needs, and goals, and then to select and implement the new WMS. Roughly a year later, the 3PL was up and running on a system from Körber Supply Chain—and planning for growth.
SECURING A NEW SOLUTION
Leaders from both companies explain that a robust WMS is crucial for a 3PL's success, as it acts as a centralized platform that allows seamless coordination of activities such as inventory management, order fulfillment, and transportation planning. The right solution allows the company to optimize warehouse operations by automating tasks, managing inventory levels, and ensuring efficient space utilization while helping to boost order processing volumes, reduce errors, and cut operational costs.
CJ Logistics had another key criterion: ensuring data security for its wide and varied array of clients, many of whom rely on the 3PL to fill e-commerce orders for consumers. Those clients wanted assurance that consumers' personally identifying information—including names, addresses, and phone numbers—was protected against cybersecurity breeches when flowing through the 3PL's system. For CJ Logistics, that meant finding a WMS provider whose software was certified to the appropriate security standards.
"That's becoming [an assurance] that our customers want to see," Moore explains, adding that many customers wanted to know that CJ Logistics' systems were SOC 2 compliant, meaning they had met a standard developed by the American Institute of CPAs for protecting sensitive customer data from unauthorized access, security incidents, and other vulnerabilities. "Everybody wants that level of security. So you want to make sure the system is secure … and not susceptible to ransomware.
"It was a critical requirement for us."
That security requirement was a key consideration during all phases of the WMS selection process, according to Michael Wohlwend, managing principal at Alpine Supply Chain Solutions.
"It was in the RFP [request for proposal], then in demo, [and] then once we got to the vendor of choice, we had a deep-dive discovery call to understand what [security] they have in place and their plan moving forward," he explains.
Ultimately, CJ Logistics implemented Körber's Warehouse Advantage, a cloud-based system designed for multiclient operations that supports all of the 3PL's needs, including its security requirements.
GOING LIVE
When it came time to implement the software, Moore and his team chose to start with a brand-new cold chain facility that the 3PL was building in Gainesville, Georgia. The 270,000-square-foot facility opened this past November and immediately went live running on the Körber WMS.
Moore and Wohlwend explain that both the nature of the cold chain business and the greenfield construction made the facility the perfect place to launch the new software: CJ Logistics would be adding customers at a staggered rate, expanding its cold storage presence in the Southeast and capitalizing on the location's proximity to major highways and railways. The facility is also adjacent to the future Northeast Georgia Inland Port, which will provide a direct link to the Port of Savannah.
"We signed a 15-year lease for the building," Moore says. "When you sign a long-term lease … you want your future-state software in place. That was one of the key [reasons] we started there.
"Also, this facility was going to bring on one customer after another at a metered rate. So [there was] some risk reduction as well."
Wohlwend adds: "The facility plus risk reduction plus the new business [element]—all made it a good starting point."
The early benefits of the WMS include ease of use and easy onboarding of clients, according to Moore, who says the plan is to convert additional CJ Logistics facilities to the new system in 2025.
"The software is very easy to use … our employees are saying they really like the user interface and that you can find information very easily," Moore says, touting the partnership with Alpine and Körber as key to making the project a success. "We are on deck to add at least four facilities at a minimum [this year]."