From RoboChargers that change batteries without human intervention to fast chargers that charge 'em up while they're still in the truck ... managers these days have plenty of choices when it comes to recharging lift truck batteries.
David Maloney has been a journalist for more than 35 years and is currently the group editorial director for DC Velocity and Supply Chain Quarterly magazines. In this role, he is responsible for the editorial content of both brands of Agile Business Media. Dave joined DC Velocity in April of 2004. Prior to that, he was a senior editor for Modern Materials Handling magazine. Dave also has extensive experience as a broadcast journalist. Before writing for supply chain publications, he was a journalist, television producer and director in Pittsburgh. Dave combines a background of reporting on logistics with his video production experience to bring new opportunities to DC Velocity readers, including web videos highlighting top distribution and logistics facilities, webcasts and other cross-media projects. He continues to live and work in the Pittsburgh area.
Ten years ago, when a lift truck's battery started to lose its juice, there was only one thing to do: take it out and exchange it for a fresh one. Of course, you had—and still have—a wide array of options for carrying out the task. Depending on your operation (and budget), the choices ranged from manually operated overhead cranes or hoists that lift the 3,000-pound batteries into place to highly sophisticated automatic extractor systems that exchange batteries without human involvement.
But in the last few years, a rival technology has arrived on the scene. Known as "fast charging systems," these new devices can recharge batteries while they remain inside the vehicle, typically during breaks and other downtimes. The technology grew out of research originally conducted by the automotive industry to create battery systems for electric cars and buses. In the late 1990s, it was adapted for use by lift trucks and other vehicles used in distribution centers.
That's led to what could only be described as a power struggle in the battery industry, with two proven battery charging systems competing head to head. So far, neither method has achieved total market dominance, with customers deciding which way to go based more on their experience, preference and applications than on any inherent strengths or weaknesses in the two technologies. As a result, some users remain staunch advocates of battery exchange, and others are moving over to fast charging. Still others are adopting hybrid plans that call for exchanging the batteries that power their more heavily used vehicles and fast charging the others.
High rates of exchange
One company that uses traditional battery exchange systems extensively throughout its logistics network is K-Mart Corp. At the company's distribution facility in Lawrence, Kansas, for example, a single station supplied by MTC (Material Transportation Co.) charges batteries in three levels consisting of 110 positions. The Lawrence DC is a three-shift operation and runs a fleet of 139 electric vehicles that include conventional forklifts, pallet jacks, mine which batteries have reached the end of their useful life order pickers and turret trucks.
"The standard is that we have two batteries for nearly every truck, though we have three batteries for vehicles that [see] heavier use," says Mark Soetaert, director of maintenance operations. Soetaert says the facility uses MTC's EBatt system, which monitors battery usage and determines which battery should be used next. On average a battery will charge for eight hours, cool for eight hours and then power a vehicle for eight hours.
Most vehicles require one battery change per shift. When it's time for an exchange, a vehicle driver pulls up to the changer, where a battery maintenance worker scans bar codes on both the truck and the used battery. The system then instructs the worker where to place the used battery using a man-aboard transport mechanism. He deposits the battery and scans the location to confirm that he's put it in the correct charging slot. He is next instructed where to go to pull a fresh battery. He travels to that slot, scans the location and the battery, then pulls it and places it into the waiting vehicle. The entire process can be completed within minutes.
But the E-Batt system does much more than just manage the battery exchange process. It also provides K-Mart with detailed reports on battery usage, which help K-Mart determine which batteries have reached the end of their useful life (typically when the battery can no longer hold more than four hours' charge). Taking the poor-performing batteries out of the rotation cuts down on the number of exchanges, saves rack space, keeps trucks in work zones and frees up the chargers for powering high-performing batteries.
Good battery management isn't only about housekeeping, however. It can also save companies a lot of money. After it adopted a battery management system, a K-Mart facility in Illinois realized $250,000 in initial savings and continues to save $75,000 annually, says Jim Lane, vice president of sales for MTC. The facility was also able to reduce the number of spare batteries it kept on hand from 225 to 115.
One way management systems reduce costs is by taking the guesswork out of the battery retirement process. "There is a myth out there that people can run batteries that are eight years old and think they have good battery management even though the battery lasts only two hours and has to be changed often," says Tony Amato of Battery Handling Systems. He says some companies replace batteries by age, which is an imperfect indicator because some batteries are used more heavily than others. "The goal of any system," he says, "is to provide the power to run the truck throughout the shift."
Amato's company also makes exchange equipment and the computer monitoring systems that optimize battery usage. These systems charge the battery to correct levels, determine water needs and then select which battery should be used next. For operations with large lift-truck fleets, that automated battery tracking and rotation feature can be a big time-saver. Smaller operations, however, may not need sophisticated systems to manage battery rotation—for them, a display board is often all that's needed to track which battery has been charging the longest to ensure that the first battery in is the first battery out.
Make it fast
With fast-charging systems, by contrast, the question of which battery should be used next is not an issue. In fact, with fast charging, trips to the battery exchange room are eliminated altogether; instead, the trucks head to charging stations situated at various points within the distribution center where the batteries can be serviced without ever leaving the truck. "The idea is to recharge the battery while it's in the truck during break times," says Larry Hayashigawa, product manager for AeroVironment PosiCharge. "The system then charges the truck battery at a much higher rate than normal charging."
Typically, drivers travel to the charging stations, which are often located next to break rooms, just before taking their lunch or coffee break or right before a shift change. The drivers hook their truck batteries directly to the chargers until their break is completed. The fastcharging units deliver power to the batteries at three to five times the rate of traditional chargers, with units typically in the 400 to 600 amp range. These chargers also cost four to six times the price of conventional chargers, but they can make up some of their initial costs by eliminating battery change-outs, creating space where changing rooms had been, reducing the number of spare batteries needed and optimizing productivity by not taking drivers away from their work for battery exchanges.
"If you change a battery during the course of a shift, you're a candidate for fast charging," says Peter Michalski, vice president of Edison Minit-Charger.
Fast-charging batteries require additional cabling and larger connectors able to take the additional power load. These usually increase the price for these batteries by about 10 percent over conventional batteries. Many traditional batteries can be converted over for use as fast-charge batteries, but they may lose any existing warranties. Most major battery makers now produce batteries for fast-charging applications that include the larger connectors. Battery manufacturer Enersys, for instance, makes batteries with more copper to lower resistance and more lead to reduce heat buildup.
Even with fast charging, most users agree that at some point during the week, a battery needs to be restored to its full charge (fast chargers usually only partially recharge the batteries).That may be difficult for certain 24/7 operations. For these high-volume operations, a hybrid solution may be in order combining the two technologies so that fast-charged batteries are occasionally changed out to allow them to receive a full charge.
just add water
With all the debate swirling around battery recharging methods, it's easy to forget there's more to battery maintenance than just charging. Batteries also need to be cleaned, and they need to be watered. Batteries tend to lose water in the normal course of operations, causing electrolyte levels to drop. Low electrolyte levels can cause plates within the battery's cells to oxidize, which shortens the battery's life.
In the United States, most facilities top off their batteries with tap water, which can be delivered in one of two ways. If it's delivered via high-pressure flow, water is fed directly from a water pipe with pressure behind it. In operations that use the low-pressure flow alternative, the watering system will first feed water into a tank and then dispense it from there to batteries using gravity.
"You should have a system that can accommodate both high- and low-pressure flow as well as one that filters the water before it reaches the battery," notes Dagfinn Sivertsen, vice president of sales and marketing for Flow-Rite Controls. Sivertsen says many systems have small regulators on them to ensure that batteries do not overfill. They should be able to handle pressures up to 30 psi (most city water systems flow at about 20 psi) and gravity drops of six feet.
To get the water into batteries, some companies set up permanent stations with water supplies near battery exchange or charging points. Others use portable tanks on wheels to service batteries on the facility floor. Batteries should be watered at least once a week. Sivertsen suggests Wednesday as a good day to water ("W" for water and Wednesday). Avoid Mondays because, depending on the operation, batteries may have gone unused all weekend and may boil over easily.
Progress in generative AI (GenAI) is poised to impact business procurement processes through advancements in three areas—agentic reasoning, multimodality, and AI agents—according to Gartner Inc.
Those functions will redefine how procurement operates and significantly impact the agendas of chief procurement officers (CPOs). And 72% of procurement leaders are already prioritizing the integration of GenAI into their strategies, thus highlighting the recognition of its potential to drive significant improvements in efficiency and effectiveness, Gartner found in a survey conducted in July, 2024, with 258 global respondents.
Gartner defined the new functions as follows:
Agentic reasoning in GenAI allows for advanced decision-making processes that mimic human-like cognition. This capability will enable procurement functions to leverage GenAI to analyze complex scenarios and make informed decisions with greater accuracy and speed.
Multimodality refers to the ability of GenAI to process and integrate multiple forms of data, such as text, images, and audio. This will make GenAI more intuitively consumable to users and enhance procurement's ability to gather and analyze diverse information sources, leading to more comprehensive insights and better-informed strategies.
AI agents are autonomous systems that can perform tasks and make decisions on behalf of human operators. In procurement, these agents will automate procurement tasks and activities, freeing up human resources to focus on strategic initiatives, complex problem-solving and edge cases.
As CPOs look to maximize the value of GenAI in procurement, the study recommended three starting points: double down on data governance, develop and incorporate privacy standards into contracts, and increase procurement thresholds.
“These advancements will usher procurement into an era where the distance between ideas, insights, and actions will shorten rapidly,” Ryan Polk, senior director analyst in Gartner’s Supply Chain practice, said in a release. "Procurement leaders who build their foundation now through a focus on data quality, privacy and risk management have the potential to reap new levels of productivity and strategic value from the technology."
Businesses are cautiously optimistic as peak holiday shipping season draws near, with many anticipating year-over-year sales increases as they continue to battle challenging supply chain conditions.
That’s according to the DHL 2024 Peak Season Shipping Survey, released today by express shipping service provider DHL Express U.S. The company surveyed small and medium-sized enterprises (SMEs) to gauge their holiday business outlook compared to last year and found that a mix of optimism and “strategic caution” prevail ahead of this year’s peak.
Nearly half (48%) of the SMEs surveyed said they expect higher holiday sales compared to 2023, while 44% said they expect sales to remain on par with last year, and just 8% said they foresee a decline. Respondents said the main challenges to hitting those goals are supply chain problems (35%), inflation and fluctuating consumer demand (34%), staffing (16%), and inventory challenges (14%).
But respondents said they have strategies in place to tackle those issues. Many said they began preparing for holiday season earlier this year—with 45% saying they started planning in Q2 or earlier, up from 39% last year. Other strategies include expanding into international markets (35%) and leveraging holiday discounts (32%).
Sixty percent of respondents said they will prioritize personalized customer service as a way to enhance customer interactions and loyalty this year. Still others said they will invest in enhanced web and mobile experiences (23%) and eco-friendly practices (13%) to draw customers this holiday season.
That challenge is one of the reasons that fewer shoppers overall are satisfied with their shopping experiences lately, Lincolnshire, Illinois-based Zebra said in its “17th Annual Global Shopper Study.”th Annual Global Shopper Study.” While 85% of shoppers last year were satisfied with both the in-store and online experiences, only 81% in 2024 are satisfied with the in-store experience and just 79% with online shopping.
In response, most retailers (78%) say they are investing in technology tools that can help both frontline workers and those watching operations from behind the scenes to minimize theft and loss, Zebra said.
Just 38% of retailers currently use AI-based prescriptive analytics for loss prevention, but a much larger 50% say they plan to use it in the next 1-3 years. That was followed by self-checkout cameras and sensors (45%), computer vision (46%), and RFID tags and readers (42%) that are planned for use within the next three years, specifically for loss prevention.
Those strategies could help improve the brick and mortar shopping experience, since 78% of shoppers say it’s annoying when products are locked up or secured within cases. Adding to that frustration is that it’s hard to find an associate while shopping in stores these days, according to 70% of consumers. In response, some just walk out; one in five shoppers has left a store without getting what they needed because a retail associate wasn’t available to help, an increase over the past two years.
The survey also identified additional frustrations faced by retailers and associates:
challenges with offering easy options for click-and-collect or returns, despite high shopper demand for them
the struggle to confirm current inventory and pricing
lingering labor shortages and increasing loss incidents, even as shoppers return to stores
“Many retailers are laying the groundwork to build a modern store experience,” Matt Guiste, Global Retail Technology Strategist, Zebra Technologies, said in a release. “They are investing in mobile and intelligent automation technologies to help inform operational decisions and enable associates to do the things that keep shoppers happy.”
The survey was administered online by Azure Knowledge Corporation and included 4,200 adult shoppers (age 18+), decision-makers, and associates, who replied to questions about the topics of shopper experience, device and technology usage, and delivery and fulfillment in store and online.
An eight-year veteran of the Georgia company, Hakala will begin his new role on January 1, when the current CEO, Tero Peltomäki, will retire after a long and noteworthy career, continuing as a member of the board of directors, Cimcorp said.
According to Hakala, automation is an inevitable course in Cimcorp’s core sectors, and the company’s end-to-end capabilities will be crucial for clients’ success. In the past, both the tire and grocery retail industries have automated individual machines and parts of their operations. In recent years, automation has spread throughout the facilities, as companies want to be able to see their entire operation with one look, utilize analytics, optimize processes, and lead with data.
“Cimcorp has always grown by starting small in the new business segments. We’ve created one solution first, and as we’ve gained more knowledge of our clients’ challenges, we have been able to expand,” Hakala said in a release. “In every phase, we aim to bring our experience to the table and even challenge the client’s initial perspective. We are interested in what our client does and how it could be done better and more efficiently.”
Although many shoppers will
return to physical stores this holiday season, online shopping remains a driving force behind peak-season shipping challenges, especially when it comes to the last mile. Consumers still want fast, free shipping if they can get it—without any delays or disruptions to their holiday deliveries.
One disruptor that gets a lot of headlines this time of year is package theft—committed by so-called “porch pirates.” These are thieves who snatch parcels from front stairs, side porches, and driveways in neighborhoods across the country. The problem adds up to billions of dollars in stolen merchandise each year—not to mention headaches for shippers, parcel delivery companies, and, of course, consumers.
Given the scope of the problem, it’s no wonder online shoppers are worried about it—especially during holiday season. In its annual report on package theft trends, released in October, the
security-focused research and product review firm Security.org found that:
17% of Americans had a package stolen in the past three months, with the typical stolen parcel worth about $50. Some 44% said they’d had a package taken at some point in their life.
Package thieves poached more than $8 billion in merchandise over the past year.
18% of adults said they’d had a package stolen that contained a gift for someone else.
Ahead of the holiday season, 88% of adults said they were worried about theft of online purchases, with more than a quarter saying they were “extremely” or “very” concerned.
But it doesn’t have to be that way. There are some low-tech steps consumers can take to help guard against porch piracy along with some high-tech logistics-focused innovations in the pipeline that can protect deliveries in the last mile. First, some common-sense advice on avoiding package theft from the Security.org research:
Install a doorbell camera, which is a relatively low-cost deterrent.
Bring packages inside promptly or arrange to have them delivered to a secure location if no one will be at home.
Consider using click-and-collect options when possible.
If the retailer allows you to specify delivery-time windows, consider doing so to avoid having packages sit outside for extended periods.
These steps may sound basic, but they are by no means a given: Fewer than half of Americans consider the timing of deliveries, less than a third have a doorbell camera, and nearly one-fifth take no precautions to prevent package theft, according to the research.
Tech vendors are stepping up to help. One example is
Arrive AI, which develops smart mailboxes for last-mile delivery and pickup. The company says its Mailbox-as-a-Service (MaaS) platform will revolutionize the last mile by building a network of parcel-storage boxes that can be accessed by people, drones, or robots. In a nutshell: Packages are placed into a weatherproof box via drone, robot, driverless carrier, or traditional delivery method—and no one other than the rightful owner can access it.
Although the platform is still in development, the company already offers solutions for business clients looking to secure high-value deliveries and sensitive shipments. The health-care industry is one example: Arrive AI offers secure drone delivery of medical supplies, prescriptions, lab samples, and the like to hospitals and other health-care facilities. The platform provides real-time tracking, chain-of-custody controls, and theft-prevention features. Arrive is conducting short-term deployments between logistics companies and health-care partners now, according to a company spokesperson.
The MaaS solution has a pretty high cool factor. And the common-sense best practices just seem like solid advice. Maybe combining both is the key to a more secure last mile—during peak shipping season and throughout the year as well.