Peter Bradley is an award-winning career journalist with more than three decades of experience in both newspapers and national business magazines. His credentials include seven years as the transportation and supply chain editor at Purchasing Magazine and six years as the chief editor of Logistics Management.
In the bustling Indonesian seaport of Surabaya, a truck driver with ties to al Qaeda turns into an alley and backs his rig up to a nondescript warehouse. His cohorts pry open the door of a container filled with designer sneakers and thrust a lead-shielded dirty bomb inside. The driver heads for the dock, where the container is loaded on a feeder vessel for the first leg of its voyage to the United States.
Some weeks later, the Chicago-bound container enters North America via the Port of Vancouver. Noting that it originates from a company that has joined the Customs-Trade Partnership Against Terrorism, U.S. Customs inspectors at the port wave the container through without inspection. It's loaded directly on a railcar for movement to a Chicago distribution center (the dirty bomb's lead shield prevents detection by the radiation pOréals deployed along the U.S.-Canadian border). When workers at the DC go to open the container, a device on the door triggers a violent explosion, releasing a cloud of industrial-grade radioactive material in the process.
That's the scenario that keeps Stephen E. Flynn awake at night. It may be a hypothetical account, Flynn said in testimony to the House Armed Services Committee this spring, but it's nonetheless plausible. That grim scenario is also what compels Flynn, a retired Coast Guard commander and senior fellow at the Council on Foreign Relations (CFR), to spend his days trying to convey the urgency of the port security problem to Congress and the American public.
Five years after the World Trade Center attacks, U.S. ports remain a security risk. Just about everyone who deals with security issues agrees on that. As a nation, we have yet to come up with an effective means of protecting our seaports, some of which are secured by nothing more than a chain-link fence. Perhaps more to the point, we have yet to find a way to ensure that none of the millions of containers entering the country each year harbors chemical, radiological, biological or nuclear weapons.
While everyone agrees port security is important, there's little consensus on what it will take to prevent terrorists from smuggling a dirty bomb into the country via an ocean container. Or how effective security programs implemented over the last five years have been. Or how to secure the vital cooperation of other nations. In the meantime, the debate continues. In fact, the issue of port security came to the fore just recently. In late September, Congress passed the SAFE Port Act of 2006, which among other measures, increased federal funding for port security, mandated nuclear and radiological container screening at 22 ports, and launched cargo-scanning pilot programs at overseas ports.
Are we safe yet?
If security efforts have fallen short, it's certainly not for lack of trying. In the last five years, the U.S. government, international organizations and the private sector have all taken steps to boost security. Ports have spent millions of dollars on security upgrades. Congress has passed legislation aimed at protecting U.S. ports and waterways from terrorist attacks, including the 2002 Maritime Transportation Security Act (MTSA). The International Maritime Organization has adopted security requirements for its 159 participating governments, which have now been codified as the International Ship and Port Facility Code (ISPS). And U.S. Customs and Border Protection (CBP) has established the Customs-Trade Partnership Against Terrorism (C-TPAT), a strategic plan aimed at getting U.S. companies to police their own supply chains.
But their efforts have met with decidedly mixed reviews.
Port executives would argue that the nation has made headway. In a statement last month on the eve of its annual meeting, the American Association of Port Authorities said, "In the nearly five years since 9/11, America's seaports and the federal government have joined forces to make major gains in fortifying and hardening port facilities against intruder attack. With the combined efforts of public ports, initiatives of federal agencies within the Department of Homeland Security such as the U.S. Coast Guard and Customs and Border Protection (CBP), ports are significantly safer now than prior to 9/11."
The CBP hews to the party line as well. Last spring, Deborah Spero, who was acting commissioner of CBP, told those attending CBP's C-TPAT conference, "Together, we have worked to strengthen the global trading systems and have made our nation's cargo more secure. And the result is that America is safer."
Others, however, have reservations. That became clear from a report released last month by the Lyndon B. Johnson School of Public Affairs at the University of Texas. Conducted for the Congressional Research Service, the study, titled "Port and Supply Chain Initiatives in the United States and Abroad," examined port and supply chain security initiatives around the world. Though the report did not attempt to assess the efficacy of the programs, it did present viewpoints critical of the existing security initiatives. "Our research found an abundance of conflicting views on both ISPS and its domestic counterpart, MTSA," the report said. MTSA, according to critics, does not address real security risks while substantially increasing the workloads of port security officers. ISPS also came in for criticism much of it centered on its implementation, which was termed inconsistent at best.
Targeting the supply chain
The mixed reviews in the LBJ study, though, appear positively optimistic compared to the grim perspective offered by Flynn, who is one of the foremost critics of port security policy. In his testimony this spring, Flynn was blunt in his assessment of the state of port security. "[T]he security measures currently in place do not provide an effective deterrent for a determined terrorist organization intent on exploiting or targeting the maritime transportation system to strike at the United States," he told the committee. (Flynn's testimony is taken from a transcript on the CFR Web site. He could not be reached for comment.)
And the heart of the problem, he contends, is the supply chain. "[T]he threat is not so much tied to seaports as it is to global supply chains that now operate largely on an honor system because the standards are so nominal and the capacity for agencies like the Coast Guard and Customs is negligible," he said. "Based on my experience and research on this issue for nearly 15 years, I believe that the greatest vulnerability that will involve the maritime sector and our seaports is overseas within the transportation system before a container reaches a loading port."
Flynn went on to say that if something like his hypothetical dirty bomb scenario did occur, the consequences would go well beyond the mayhem caused by the explosion. It would also shake the American public's faith in the risk-management system currently in place. "All the current container and port security initiatives would be compromised by the incident," he said. "There will be overwhelming political pressure to move from a 5-percent [container] inspection rate to a 100-percent inspection rate, effectively shutting down the flow of commerce at and within our borders."
But that can all be avoided, he said. With international cooperation, the security problem can be solved. What's required, he said, is a program of mandatory cargo scanning. To that end, Flynn urged U.S. authorities to work closely with overseas terminal operators to create a system that scans every container destined for the United States before it leaves a loading port.
The scan debate
Is something that ambitious possible? Technologically, maybe. For the past two years, the Port of Hong Kong has scanned every single container entering two of its terminals, which are among the world's busiest. The Integrated Container Inspection System, sponsored by the Hong Kong Container Terminal Operators Association, uses three types of imaging to screen trucks and containers. As the vehicles pass through two giant pOréals, they're first scanned for radioactivity. They then undergo gamma ray scanning to generate a radiographic image of the container's contents and optical character scanning to read the container's ID number so it can be checked against cargo manifest data.
Would it work here? Flynn believes it would. He told the committee that four terminal operating companies handle 80 percent of the containers headed for the United States, and that if they imposed a fee of $20 per container, it would pay for installing and operating a scanning system worldwide.
But winning cooperation from widely divergent port operations will be no easy task. For one thing, many overseas players already resent what they see as heavyhanded attempts to secure their cooperation with U.S.-centric port security initiatives. In interviews with port officials around the world, researchers for the LBJ study heard complaints that U.S. security initiatives were being forced on other nations. And for many overseas ports, security simply isn't the top priority. "One of the most striking findings ... is the fundamental incongruity between the maritime security priorities of the U.S. and those of other countries," the report said. Terrorism was not a primary security concern for any of the port officials interviewed, who were much more focused on smuggling, fraud and human trafficking.
Even on the home front, the notion of 100-percent scanning has many opponents, including a number of shippers. In a letter urging Sen. Susan Collins, chair of the Homeland Security and Government Affairs Committee, to oppose any legislation requiring the scanning of all U.S.-bound containers, Sandy Kennedy, president of the Retail Industry Leaders Association, argued that 100-percent scanning would "impose immense costs on our economy and foreign relations without improving the security of our international trading systems." She cited a June 2006 study by RAND Corp. that concluded that 100-percent scanning would delay the movement of cargo containers by 5.5 hours per container.
C-TPAT doubts
Stepped-up container scanning is only one potential solution to the security problem, of course. In his congressional testimony, Flynn also proposed a second measure: tightening C-TPAT. Noting that Customs had only 80 inspectors to monitor compliance of some 5,800 C-TPAT certified companies, he urged Congress to require independent audits of the security plans developed by importers.
Flynn is hardly the only critic of C-TPAT. Some C-TPAT members themselves have reservations about the program. As part of the LBJ school study, researchers conducted a survey of National Industrial Transportation League members on the program (about 80 percent of the respondents were C-TPAT members). That survey revealed at least some disenchantment with the program. "[I]ndustry respondents believe that it is not operating efficiently," the report said. "In fact, most private-sector representatives feel that C-TPAT is an inadequately funded and managed program that requires costly, if not cost-prohibitive, security measures."
Those who responded to the survey acknowledged that they saw promise in the program for balancing security and trade growth. But they also criticized it for being highly bureaucratic. Further, the program was termed "virtually useless without foreign participation."
Despite all the disagreement over how to approach the problem, this, at least, is certain: security efforts will go forward. Leigh Boske, who headed the LBJ school study, was at pains to stress that in an interview. "It is too easy to begin with criticism and end with criticism," said Boske, who is associate dean and a professor of economics at the school. But those critical comments are just a small part of the picture. "That is not reflective of what foreign public officials or the private sector believe," he stated. "They believe in security."
The New York-based industrial artificial intelligence (AI) provider Augury has raised $75 million for its process optimization tools for manufacturers, in a deal that values the company at more than $1 billion, the firm said today.
According to Augury, its goal is deliver a new generation of AI solutions that provide the accuracy and reliability manufacturers need to make AI a trusted partner in every phase of the manufacturing process.
The “series F” venture capital round was led by Lightrock, with participation from several of Augury’s existing investors; Insight Partners, Eclipse, and Qumra Capital as well as Schneider Electric Ventures and Qualcomm Ventures. In addition to securing the new funding, Augury also said it has added Elan Greenberg as Chief Operating Officer.
“Augury is at the forefront of digitalizing equipment maintenance with AI-driven solutions that enhance cost efficiency, sustainability performance, and energy savings,” Ashish (Ash) Puri, Partner at Lightrock, said in a release. “Their predictive maintenance technology, boasting 99.9% failure detection accuracy and a 5-20x ROI when deployed at scale, significantly reduces downtime and energy consumption for its blue-chip clients globally, offering a compelling value proposition.”
The money supports the firm’s approach of "Hybrid Autonomous Mobile Robotics (Hybrid AMRs)," which integrate the intelligence of "Autonomous Mobile Robots (AMRs)" with the precision and structure of "Automated Guided Vehicles (AGVs)."
According to Anscer, it supports the acceleration to Industry 4.0 by ensuring that its autonomous solutions seamlessly integrate with customers’ existing infrastructures to help transform material handling and warehouse automation.
Leading the new U.S. office will be Mark Messina, who was named this week as Anscer’s Managing Director & CEO, Americas. He has been tasked with leading the firm’s expansion by bringing its automation solutions to industries such as manufacturing, logistics, retail, food & beverage, and third-party logistics (3PL).
Supply chains continue to deal with a growing volume of returns following the holiday peak season, and 2024 was no exception. Recent survey data from product information management technology company Akeneo showed that 65% of shoppers made holiday returns this year, with most reporting that their experience played a large role in their reason for doing so.
The survey—which included information from more than 1,000 U.S. consumers gathered in January—provides insight into the main reasons consumers return products, generational differences in return and online shopping behaviors, and the steadily growing influence that sustainability has on consumers.
Among the results, 62% of consumers said that having more accurate product information upfront would reduce their likelihood of making a return, and 59% said they had made a return specifically because the online product description was misleading or inaccurate.
And when it comes to making those returns, 65% of respondents said they would prefer to return in-store, if possible, followed by 22% who said they prefer to ship products back.
“This indicates that consumers are gravitating toward the most sustainable option by reducing additional shipping,” the survey authors said in a statement announcing the findings, adding that 68% of respondents said they are aware of the environmental impact of returns, and 39% said the environmental impact factors into their decision to make a return or exchange.
The authors also said that investing in the product experience and providing reliable product data can help brands reduce returns, increase loyalty, and provide the best customer experience possible alongside profitability.
When asked what products they return the most, 60% of respondents said clothing items. Sizing issues were the number one reason for those returns (58%) followed by conflicting or lack of customer reviews (35%). In addition, 34% cited misleading product images and 29% pointed to inaccurate product information online as reasons for returning items.
More than 60% of respondents said that having more reliable information would reduce the likelihood of making a return.
“Whether customers are shopping directly from a brand website or on the hundreds of e-commerce marketplaces available today [such as Amazon, Walmart, etc.] the product experience must remain consistent, complete and accurate to instill brand trust and loyalty,” the authors said.
When you get the chance to automate your distribution center, take it.
That's exactly what leaders at interior design house
Thibaut Design did when they relocated operations from two New Jersey distribution centers (DCs) into a single facility in Charlotte, North Carolina, in 2019. Moving to an "empty shell of a building," as Thibaut's Michael Fechter describes it, was the perfect time to switch from a manual picking system to an automated one—in this case, one that would be driven by voice-directed technology.
"We were 100% paper-based picking in New Jersey," Fechter, the company's vice president of distribution and technology, explained in a
case study published by Voxware last year. "We knew there was a need for automation, and when we moved to Charlotte, we wanted to implement that technology."
Fechter cites Voxware's promise of simple and easy integration, configuration, use, and training as some of the key reasons Thibaut's leaders chose the system. Since implementing the voice technology, the company has streamlined its fulfillment process and can onboard and cross-train warehouse employees in a fraction of the time it used to take back in New Jersey.
And the results speak for themselves.
"We've seen incredible gains [from a] productivity standpoint," Fechter reports. "A 50% increase from pre-implementation to today."
THE NEED FOR SPEED
Thibaut was founded in 1886 and is the oldest operating wallpaper company in the United States, according to Fechter. The company works with a global network of designers, shipping samples of wallpaper and fabrics around the world.
For the design house's warehouse associates, picking, packing, and shipping thousands of samples every day was a cumbersome, labor-intensive process—and one that was prone to inaccuracy. With its paper-based picking system, mispicks were common—Fechter cites a 2% to 5% mispick rate—which necessitated stationing an extra associate at each pack station to check that orders were accurate before they left the facility.
All that has changed since implementing Voxware's Voice Management Suite (VMS) at the Charlotte DC. The system automates the workflow and guides associates through the picking process via a headset, using voice commands. The hands-free, eyes-free solution allows workers to focus on locating and selecting the right item, with no paper-based lists to check or written instructions to follow.
Thibaut also uses the tech provider's analytics tool, VoxPilot, to monitor work progress, check orders, and keep track of incoming work—managers can see what orders are open, what's in process, and what's completed for the day, for example. And it uses VoxTempo, the system's natural language voice recognition (NLVR) solution, to streamline training. The intuitive app whittles training time down to minutes and gets associates up and working fast—and Thibaut hitting minimum productivity targets within hours, according to Fechter.
EXPECTED RESULTS REALIZED
Key benefits of the project include a reduction in mispicks—which have dropped to zero—and the elimination of those extra quality-control measures Thibaut needed in the New Jersey DCs.
"We've gotten to the point where we don't even measure mispicks today—because there are none," Fechter said in the case study. "Having an extra person at a pack station to [check] every order before we pack [it]—that's been eliminated. Not only is the pick right the first time, but [the order] also gets packed and shipped faster than ever before."
The system has increased inventory accuracy as well. According to Fechter, it's now "well over 99.9%."
IT projects can be daunting, especially when the project involves upgrading a warehouse management system (WMS) to support an expansive network of warehousing and logistics facilities. Global third-party logistics service provider (3PL) CJ Logistics experienced this first-hand recently, embarking on a WMS selection process that would both upgrade performance and enhance security for its U.S. business network.
The company was operating on three different platforms across more than 35 warehouse facilities and wanted to pare that down to help standardize operations, optimize costs, and make it easier to scale the business, according to CIO Sean Moore.
Moore and his team started the WMS selection process in late 2023, working with supply chain consulting firm Alpine Supply Chain Solutions to identify challenges, needs, and goals, and then to select and implement the new WMS. Roughly a year later, the 3PL was up and running on a system from Körber Supply Chain—and planning for growth.
SECURING A NEW SOLUTION
Leaders from both companies explain that a robust WMS is crucial for a 3PL's success, as it acts as a centralized platform that allows seamless coordination of activities such as inventory management, order fulfillment, and transportation planning. The right solution allows the company to optimize warehouse operations by automating tasks, managing inventory levels, and ensuring efficient space utilization while helping to boost order processing volumes, reduce errors, and cut operational costs.
CJ Logistics had another key criterion: ensuring data security for its wide and varied array of clients, many of whom rely on the 3PL to fill e-commerce orders for consumers. Those clients wanted assurance that consumers' personally identifying information—including names, addresses, and phone numbers—was protected against cybersecurity breeches when flowing through the 3PL's system. For CJ Logistics, that meant finding a WMS provider whose software was certified to the appropriate security standards.
"That's becoming [an assurance] that our customers want to see," Moore explains, adding that many customers wanted to know that CJ Logistics' systems were SOC 2 compliant, meaning they had met a standard developed by the American Institute of CPAs for protecting sensitive customer data from unauthorized access, security incidents, and other vulnerabilities. "Everybody wants that level of security. So you want to make sure the system is secure … and not susceptible to ransomware.
"It was a critical requirement for us."
That security requirement was a key consideration during all phases of the WMS selection process, according to Michael Wohlwend, managing principal at Alpine Supply Chain Solutions.
"It was in the RFP [request for proposal], then in demo, [and] then once we got to the vendor of choice, we had a deep-dive discovery call to understand what [security] they have in place and their plan moving forward," he explains.
Ultimately, CJ Logistics implemented Körber's Warehouse Advantage, a cloud-based system designed for multiclient operations that supports all of the 3PL's needs, including its security requirements.
GOING LIVE
When it came time to implement the software, Moore and his team chose to start with a brand-new cold chain facility that the 3PL was building in Gainesville, Georgia. The 270,000-square-foot facility opened this past November and immediately went live running on the Körber WMS.
Moore and Wohlwend explain that both the nature of the cold chain business and the greenfield construction made the facility the perfect place to launch the new software: CJ Logistics would be adding customers at a staggered rate, expanding its cold storage presence in the Southeast and capitalizing on the location's proximity to major highways and railways. The facility is also adjacent to the future Northeast Georgia Inland Port, which will provide a direct link to the Port of Savannah.
"We signed a 15-year lease for the building," Moore says. "When you sign a long-term lease … you want your future-state software in place. That was one of the key [reasons] we started there.
"Also, this facility was going to bring on one customer after another at a metered rate. So [there was] some risk reduction as well."
Wohlwend adds: "The facility plus risk reduction plus the new business [element]—all made it a good starting point."
The early benefits of the WMS include ease of use and easy onboarding of clients, according to Moore, who says the plan is to convert additional CJ Logistics facilities to the new system in 2025.
"The software is very easy to use … our employees are saying they really like the user interface and that you can find information very easily," Moore says, touting the partnership with Alpine and Körber as key to making the project a success. "We are on deck to add at least four facilities at a minimum [this year]."