The descriptions are right out of the personal ads: they're smart, they're sensitive, they're adaptable. But the ubjects aren't single men or women; they're today's high-tech conveyors.
David Maloney has been a journalist for more than 35 years and is currently the group editorial director for DC Velocity and Supply Chain Quarterly magazines. In this role, he is responsible for the editorial content of both brands of Agile Business Media. Dave joined DC Velocity in April of 2004. Prior to that, he was a senior editor for Modern Materials Handling magazine. Dave also has extensive experience as a broadcast journalist. Before writing for supply chain publications, he was a journalist, television producer and director in Pittsburgh. Dave combines a background of reporting on logistics with his video production experience to bring new opportunities to DC Velocity readers, including web videos highlighting top distribution and logistics facilities, webcasts and other cross-media projects. He continues to live and work in the Pittsburgh area.
Until science figures out a way to beam products from one point to another, a la Star Trek, distribution centers will rely on conveyors for transport. But no one's waiting around for the teleportation revolution. In the meantime, conveyor makers are introducing design improvements that make their systems more efficient and versatile than ever before. You might even say that modern conveyor technology is on a roll.
Compared to their predecessors, today's conveyors are faster and more flexible, thanks to their modular designs. They're smarter too, owing to advances in the sensors used to control starts and stops, and relay critical information to their human overseers. New materials used in the manufacture of rollers, bearings and conveying surfaces have reduced noise and wear. And at a time of spiking energy costs, they're drawing less juice through the use of DC drives and improved sensor design.
Sense-sational
Among the most significant changes in conveyor design is the move from mechanical sensors to electronic sensors. Electronic sensing has many advantages. It allows for higher speeds, reduces noise and lessens the need for maintenance because there are no moving parts to wear out. It also extends the range of items that can be handled via conveyor. With mechanical systems, cartons need a certain amount of heft to depress a sensor. The new electronic sensors, by contrast, can be tripped by cartons weighing less than one pound.
And electronic sensors can be made with a brain. "Sensors now have microprocessors that make them 'smart sensors,'" says Boyce Bonham of Hytrol Conveyor Co. "Because you can put as much intelligence in them as you want, you can make them very efficient."
Bonham reports that electronic sensors are replacing mechanicalstyle sensors to accumulate small cartons. Accumulation zone lengths are no longer based on how far apart the sensors are, but are instead determined by the size of the cartons conveyed. That allows for smaller gaps and means that more cartons can occupy a given footprint.
Smarter sensors, like the 32-bit variety commonly used today, can also provide diagnostic information. They can indicate exactly where a jam has occurred, for example, or identify which drives have failed.
"Intelligence can provide diagnostic feedback on the health of the system that allows maintenance crews to do more accurate repairs," adds Bonham. Even schematics can be stored within the system, so that a maintenance technician with a laptop can call up repair information directly from the facility floor.
Other maintenance tasks have become easier as well. Belts that used to take an hour to change out can now be turned around in 5 to 10 minutes.
"We are also seeing more snap-in components, as opposed to those that had required nuts and bolts before," adds John O'Brien of equipment supplier HK Systems.
Conveyor speeds have also increased. Some conveyors are approaching rates of 500 feet a minute, with sorters actually attaining blazing-fast speeds of up to 700 feet per minute. Of course, that's not an advantage if the rest of the operation is unable to keep up. If you can't pack and load at those rates, ultra-fast conveying and sortation will create bottlenecks that offset any gains achieved through greater velocity. Speed can have other drawbacks as well. "The faster you run, the quicker components wear out and the more noise levels increase," cautions Tim Kraus of system supplier FKI Logistex.
Roll on
Not only are they speedy, but new conveyors are also versatile, designed to handle a wide range of products. Placing rollers that are 1.9 inches wide a mere two inches apart gives the rollers greater surface contact with products and allows them to carry an unprecedented variety of items. Being able to put lightweight and oddly shaped items on a conveyor reduces the need for relying on other means of moving those products, humans included.
That's good news for DCs in regions where labor is in short supply. "The problems of finding labor for distribution centers is not going away," says Susan Rider of conveyor manufacturer Intelligrated. "There is a need to reduce the amount of non-conveyables to eliminate additional manual handling."
Beyond their spacing, the rollers themselves offer advancements. Powered roller designs, in which small motors for driving product are actually contained within individual rollers, are gaining favor. They are easier to maintain and allow for a good deal of design flexibility, as the power and intelligence are self-contained within small conveyor sections. And they're getting better all the time. "As we move forward with this technology, we should expect to see costs go down and roller capabilities go up," says Bob Barnes of HK Systems.
Though power rollers can cost up to 30 percent more than shaft and belt drives, their lower energy consumption can lead to long-term savings. But that's not always an easy sell. "Many people look at only those initial costs," says Don Kloosterhouse of conveyor manufacturer TGW-ERMANCO, "but these rollers can save energy, maintenance and preventative maintenance. It is best to look at costs over the life of the system. There could be real savings."
Powered rollers achieve these savings by operating only when product is available for transport. As a carton or tote approaches the zone, the roller kicks on to carry it forward to the next zone. If no other cartons are present, it turns off. For this reason, powered rollers tend to be used for applications that feed specific work zones like picking areas, value-added work zones and packing stations—areas where the conveyor is not constantly running. But that same feature makes them less than ideal for transporting items long distances, such as to and from docks or storage, where product is nearly always present on the conveyor.
Powered rollers are also less costly to install in the field than shaft and belt drives. That's largely a reflection of their modular design. The more pre-wiring that can be done in the factory, the faster these systems can be up and running when they reach the DC.
Modular design also means that it's no longer necessary to tear out the conveyors when requirements change. Technicians can simply rearrange the modules in a different path. "Conveyors then become reusable assets," explains Ken Ruehrdanz of Dematic (formerly Siemens Logistics & Assembly Systems). "Modular 'plug and convey' designs allow conveyor sections to be moved and reconfigured to another location or building and into a different application."
Today's conveyors even look better than their predecessors. Newer systems that hide all of their components from view have been popular in Europe and are now showing up on this side of the Atlantic as well. Wiring, drives, controls and pneumatics are mounted within the conveyor frame or hidden behind shrouds or plastic windows. Not only does this present a more attractive appearance, but it also reduces noise and fluid leaks. And although the components may not be visible, conveyor manufacturers say, they're still highly accessible for repair purposes.
One word: plastic
Where is conveyor design headed in the future? Most experts agree that systems will continue to get faster, smarter and more efficient. We may see a greater reliance on composite materials not only for bearings and drives, but possibly for the conveyor structures themselves. Escalating steel prices may eventually result in plastic conveyors that will also be quieter to operate.
Designs will also be simpler, with greater emphasis on making the conveyor part of an integrated system. "We are going to see more modularity that will allow a designer to build from building blocks using standard components," predicts FKI's Kraus. But the focus will continue to be on integration. Future conveyor systems will not simply connect pieces of equipment; they'll be the glue that holds them all together.
less damage, more dough
At the King's Hawaiian DC, the days of squashed bread loaves and flattened rolls are over. After years of manual distribution operations that relied largely on forklifts, the company, which makes sweet breads, rolls and other baked goods, made a wholesale changeover to automation. The move was at least partly prompted by its desire to cut down on damage and waste. "We had a lot of problems with forklifts damaging the racks and also the products," says David Schat, the company's manager of technology.
All that goes a long way toward explaining why King's Hawaiian decided to rethink its entire distribution process when it began planning for a new bakery and adjoining DC it would open in Torrance, Calif., in 2004. Forklifts would have a greatly reduced role in that new process. Instead, the new DC would rely on about 1,000 feet of conveyor to route products in and out of short-term storage and to prepare shipments for delivery to points nationwide.
Of course, conveyors can't do all the work alone. The Torrance facility also features an automated storage and retrieval system (AS/RS) and robotic palletizers. Both the AS/RS and the palletizers are fed by the conveyors, which are mostly 22-inch wide roller units supplied by Hytrol Conveyor Co., through its distributor McCombs-Wall.
Today, the facility's daily operations require little human intervention. Once they leave the bakery, the loaves of bread and rolls are packed into bar-coded cartons and transported to the DC via the facility's three conveyor lines (one is a dedicated line and the other two merge together). The merged lines employ smart conveyors that start and stop to provide proper gapping for the merges.
The conveyors next carry their loads to a Fanuc robotic palletizer that automatically stacks cartons upon three staged single-SKU slave pallets, each bearing an RFID tag to aid in tracking lot numbers. Once palletized, the slave pallets are conveyed to the AS/RS. This system, located within a freezer, is four levels high and consists of 600 storage positions. Its single aisle holds products six pallets deep on one side and four deep on the other. Dwell time in the freezer is anywhere from one to seven days.
When products are needed to fill orders, the AS/RS crane retrieves the pallet from storage and loads it onto another conveyor. This unit feeds a second robot charged with depalletizing tasks. The robot removes cartons from the pallets and places them onto an additional conveyor that feeds shipping. When the cartons arrive at the docks, small wheels on the conveyor surface turn at an angle to sort outbound cartons down four shipping lanes. Telescoping conveyors at the end of each divert extend into trailers at each dock position to facilitate fluid loading of products.
How has the new process worked out? Since it opened the automated facility, the company has seen a reduction in its labor requirements and an overall improvement in distribution efficiency. Best of all, product damage has plummeted, saving King's Hawaiian a lot of bread.
The New York-based industrial artificial intelligence (AI) provider Augury has raised $75 million for its process optimization tools for manufacturers, in a deal that values the company at more than $1 billion, the firm said today.
According to Augury, its goal is deliver a new generation of AI solutions that provide the accuracy and reliability manufacturers need to make AI a trusted partner in every phase of the manufacturing process.
The “series F” venture capital round was led by Lightrock, with participation from several of Augury’s existing investors; Insight Partners, Eclipse, and Qumra Capital as well as Schneider Electric Ventures and Qualcomm Ventures. In addition to securing the new funding, Augury also said it has added Elan Greenberg as Chief Operating Officer.
“Augury is at the forefront of digitalizing equipment maintenance with AI-driven solutions that enhance cost efficiency, sustainability performance, and energy savings,” Ashish (Ash) Puri, Partner at Lightrock, said in a release. “Their predictive maintenance technology, boasting 99.9% failure detection accuracy and a 5-20x ROI when deployed at scale, significantly reduces downtime and energy consumption for its blue-chip clients globally, offering a compelling value proposition.”
The money supports the firm’s approach of "Hybrid Autonomous Mobile Robotics (Hybrid AMRs)," which integrate the intelligence of "Autonomous Mobile Robots (AMRs)" with the precision and structure of "Automated Guided Vehicles (AGVs)."
According to Anscer, it supports the acceleration to Industry 4.0 by ensuring that its autonomous solutions seamlessly integrate with customers’ existing infrastructures to help transform material handling and warehouse automation.
Leading the new U.S. office will be Mark Messina, who was named this week as Anscer’s Managing Director & CEO, Americas. He has been tasked with leading the firm’s expansion by bringing its automation solutions to industries such as manufacturing, logistics, retail, food & beverage, and third-party logistics (3PL).
Supply chains continue to deal with a growing volume of returns following the holiday peak season, and 2024 was no exception. Recent survey data from product information management technology company Akeneo showed that 65% of shoppers made holiday returns this year, with most reporting that their experience played a large role in their reason for doing so.
The survey—which included information from more than 1,000 U.S. consumers gathered in January—provides insight into the main reasons consumers return products, generational differences in return and online shopping behaviors, and the steadily growing influence that sustainability has on consumers.
Among the results, 62% of consumers said that having more accurate product information upfront would reduce their likelihood of making a return, and 59% said they had made a return specifically because the online product description was misleading or inaccurate.
And when it comes to making those returns, 65% of respondents said they would prefer to return in-store, if possible, followed by 22% who said they prefer to ship products back.
“This indicates that consumers are gravitating toward the most sustainable option by reducing additional shipping,” the survey authors said in a statement announcing the findings, adding that 68% of respondents said they are aware of the environmental impact of returns, and 39% said the environmental impact factors into their decision to make a return or exchange.
The authors also said that investing in the product experience and providing reliable product data can help brands reduce returns, increase loyalty, and provide the best customer experience possible alongside profitability.
When asked what products they return the most, 60% of respondents said clothing items. Sizing issues were the number one reason for those returns (58%) followed by conflicting or lack of customer reviews (35%). In addition, 34% cited misleading product images and 29% pointed to inaccurate product information online as reasons for returning items.
More than 60% of respondents said that having more reliable information would reduce the likelihood of making a return.
“Whether customers are shopping directly from a brand website or on the hundreds of e-commerce marketplaces available today [such as Amazon, Walmart, etc.] the product experience must remain consistent, complete and accurate to instill brand trust and loyalty,” the authors said.
When you get the chance to automate your distribution center, take it.
That's exactly what leaders at interior design house
Thibaut Design did when they relocated operations from two New Jersey distribution centers (DCs) into a single facility in Charlotte, North Carolina, in 2019. Moving to an "empty shell of a building," as Thibaut's Michael Fechter describes it, was the perfect time to switch from a manual picking system to an automated one—in this case, one that would be driven by voice-directed technology.
"We were 100% paper-based picking in New Jersey," Fechter, the company's vice president of distribution and technology, explained in a
case study published by Voxware last year. "We knew there was a need for automation, and when we moved to Charlotte, we wanted to implement that technology."
Fechter cites Voxware's promise of simple and easy integration, configuration, use, and training as some of the key reasons Thibaut's leaders chose the system. Since implementing the voice technology, the company has streamlined its fulfillment process and can onboard and cross-train warehouse employees in a fraction of the time it used to take back in New Jersey.
And the results speak for themselves.
"We've seen incredible gains [from a] productivity standpoint," Fechter reports. "A 50% increase from pre-implementation to today."
THE NEED FOR SPEED
Thibaut was founded in 1886 and is the oldest operating wallpaper company in the United States, according to Fechter. The company works with a global network of designers, shipping samples of wallpaper and fabrics around the world.
For the design house's warehouse associates, picking, packing, and shipping thousands of samples every day was a cumbersome, labor-intensive process—and one that was prone to inaccuracy. With its paper-based picking system, mispicks were common—Fechter cites a 2% to 5% mispick rate—which necessitated stationing an extra associate at each pack station to check that orders were accurate before they left the facility.
All that has changed since implementing Voxware's Voice Management Suite (VMS) at the Charlotte DC. The system automates the workflow and guides associates through the picking process via a headset, using voice commands. The hands-free, eyes-free solution allows workers to focus on locating and selecting the right item, with no paper-based lists to check or written instructions to follow.
Thibaut also uses the tech provider's analytics tool, VoxPilot, to monitor work progress, check orders, and keep track of incoming work—managers can see what orders are open, what's in process, and what's completed for the day, for example. And it uses VoxTempo, the system's natural language voice recognition (NLVR) solution, to streamline training. The intuitive app whittles training time down to minutes and gets associates up and working fast—and Thibaut hitting minimum productivity targets within hours, according to Fechter.
EXPECTED RESULTS REALIZED
Key benefits of the project include a reduction in mispicks—which have dropped to zero—and the elimination of those extra quality-control measures Thibaut needed in the New Jersey DCs.
"We've gotten to the point where we don't even measure mispicks today—because there are none," Fechter said in the case study. "Having an extra person at a pack station to [check] every order before we pack [it]—that's been eliminated. Not only is the pick right the first time, but [the order] also gets packed and shipped faster than ever before."
The system has increased inventory accuracy as well. According to Fechter, it's now "well over 99.9%."
IT projects can be daunting, especially when the project involves upgrading a warehouse management system (WMS) to support an expansive network of warehousing and logistics facilities. Global third-party logistics service provider (3PL) CJ Logistics experienced this first-hand recently, embarking on a WMS selection process that would both upgrade performance and enhance security for its U.S. business network.
The company was operating on three different platforms across more than 35 warehouse facilities and wanted to pare that down to help standardize operations, optimize costs, and make it easier to scale the business, according to CIO Sean Moore.
Moore and his team started the WMS selection process in late 2023, working with supply chain consulting firm Alpine Supply Chain Solutions to identify challenges, needs, and goals, and then to select and implement the new WMS. Roughly a year later, the 3PL was up and running on a system from Körber Supply Chain—and planning for growth.
SECURING A NEW SOLUTION
Leaders from both companies explain that a robust WMS is crucial for a 3PL's success, as it acts as a centralized platform that allows seamless coordination of activities such as inventory management, order fulfillment, and transportation planning. The right solution allows the company to optimize warehouse operations by automating tasks, managing inventory levels, and ensuring efficient space utilization while helping to boost order processing volumes, reduce errors, and cut operational costs.
CJ Logistics had another key criterion: ensuring data security for its wide and varied array of clients, many of whom rely on the 3PL to fill e-commerce orders for consumers. Those clients wanted assurance that consumers' personally identifying information—including names, addresses, and phone numbers—was protected against cybersecurity breeches when flowing through the 3PL's system. For CJ Logistics, that meant finding a WMS provider whose software was certified to the appropriate security standards.
"That's becoming [an assurance] that our customers want to see," Moore explains, adding that many customers wanted to know that CJ Logistics' systems were SOC 2 compliant, meaning they had met a standard developed by the American Institute of CPAs for protecting sensitive customer data from unauthorized access, security incidents, and other vulnerabilities. "Everybody wants that level of security. So you want to make sure the system is secure … and not susceptible to ransomware.
"It was a critical requirement for us."
That security requirement was a key consideration during all phases of the WMS selection process, according to Michael Wohlwend, managing principal at Alpine Supply Chain Solutions.
"It was in the RFP [request for proposal], then in demo, [and] then once we got to the vendor of choice, we had a deep-dive discovery call to understand what [security] they have in place and their plan moving forward," he explains.
Ultimately, CJ Logistics implemented Körber's Warehouse Advantage, a cloud-based system designed for multiclient operations that supports all of the 3PL's needs, including its security requirements.
GOING LIVE
When it came time to implement the software, Moore and his team chose to start with a brand-new cold chain facility that the 3PL was building in Gainesville, Georgia. The 270,000-square-foot facility opened this past November and immediately went live running on the Körber WMS.
Moore and Wohlwend explain that both the nature of the cold chain business and the greenfield construction made the facility the perfect place to launch the new software: CJ Logistics would be adding customers at a staggered rate, expanding its cold storage presence in the Southeast and capitalizing on the location's proximity to major highways and railways. The facility is also adjacent to the future Northeast Georgia Inland Port, which will provide a direct link to the Port of Savannah.
"We signed a 15-year lease for the building," Moore says. "When you sign a long-term lease … you want your future-state software in place. That was one of the key [reasons] we started there.
"Also, this facility was going to bring on one customer after another at a metered rate. So [there was] some risk reduction as well."
Wohlwend adds: "The facility plus risk reduction plus the new business [element]—all made it a good starting point."
The early benefits of the WMS include ease of use and easy onboarding of clients, according to Moore, who says the plan is to convert additional CJ Logistics facilities to the new system in 2025.
"The software is very easy to use … our employees are saying they really like the user interface and that you can find information very easily," Moore says, touting the partnership with Alpine and Körber as key to making the project a success. "We are on deck to add at least four facilities at a minimum [this year]."