Peter Bradley is an award-winning career journalist with more than three decades of experience in both newspapers and national business magazines. His credentials include seven years as the transportation and supply chain editor at Purchasing Magazine and six years as the chief editor of Logistics Management.
Every day, giant container ships chug into the nation's ports and disgorge their contents: 20-foot boxes, 40-foot boxes and 45-foot boxes packed with mer- chandise bound for every corner of the nation. Once unloaded, those containers are swiftly transferred to trains or trucks, which whisk them off to destinations across town and across the country.
At least that's how it's supposed to work. In recent years, things haven't always worked out that way. Freight volumes have exploded over the decades, putting severe pressure on the aging transportation infrastructure. As a result, it's become all too common for intermodal freight to encounter backups and delays at the ports, on the highways and at intermodal terminals. "Our highways, waterways, railroads and aviation networks are simply not keeping up with ordinary demands," says Mike Eskew, chairman of UPS.
Lately, the rails have become a particular concern. Thanks to an upsurge in imports, the railroads are handling more intermodal containers today than at any time in their history. But they're not doing it well. Average train speeds have dropped, and service levels have slipped, prompting public criticism from some of their biggest customers. In recent months, both Scott Davis, chief financial officer of UPS, and Bill Zollars, chairman of YRC Worldwide, have assailed the railroads' poor record of on-time performance. And in April, UPS, the rails' biggest customer, announced that it had reluctantly begun shifting some of its freight from the rails back to the already congested highways.
An Interstate on steel? The looming infrastructure crisis has generated more discussion than solutions to date. But one long-time railroad executive, regulator and now academic observer has come up with a compelling answer to the problem. His vision? He calls it Interstate II. As he sees it, Interstate II would be a 21st century parallel to the Interstate Highway System developed in the 1950s and 1960s, with one important difference. The system he envisions would be based not on pavement, but on steel rails.
Who is this visionary? He's Gilbert Carmichael—known to most of his colleagues as Gil. Carmichael is one of the founders and senior chairman of the Intermodal Transportation Institute at the University of Denver. Appointed by President Ford to the National Transportation Study Committee, he served as chairman of the National Highway Safety Advisory Committee from 1973 to 1976. In 1997, he chaired the North American Intermodal Summit, which brought together highranking transportation officials from the United States, Canada, and Mexico to discuss intermodal policy. In 1990, he received the Founder's Gold Medal Award from the Pan American Railway Congress for a paper he wrote on the role of rail transportation in the 21st century.
In Carmichael's view, high-speed rail isn't just the best answer. It's the only answer. The railroads' current problems notwithstanding, rail represents the nation's sole hope for handling huge volumes of freight. "There is no way highway capacity can increase 2 to 3 percent a year for the next 20 years," he says. "No matter how many billions of dollars we spend, we cannot increase capacity by more than 1 or 2 percent." In contrast, he contends, railroads could double their capacity in that time.
Carmichael believes the technology for creating a highspeed train network is already available. He points to the high-speed passenger rail systems in Europe as an example of what might be. If the United States is willing to invest in the necessary infrastructure, he says, we could be seeing freight trains running at 80 miles per hour (and being passed by passenger trains streaking by at 120 miles per hour) before long.
The future is now
In fact, Carmichael argues that the development of a speedy and reliable rail system is already under way. "It's started," he says. Railroads are already making huge investments in their own systems.
As evidence, he points to the Alameda Corridor, a freight rail "expressway" for containers moving to and from the ports of Los Angeles and Long Beach. He also cites the Burlington Northern Santa Fe's investment in double track from Los Angeles to Chicago, and a joint venture between the Norfolk Southern and the Kansas City Southern to increase capacity on KCS's Meridian Speedway, a major east-west link in the rail network.
Carmichael also foresees the continued development of large multi-tenant distribution complexes with on-site access to road, rail and in some cases, ocean and air connections.
"New intermodal yards are becoming industrial parks, where trains and trucks swap containers and where companies are building distribution centers," he says. For example, early this year, CSX Corp. announced that it intended to build a 1,250-acre integrated logistics center in Winter Haven, Fla., which it describes as a truck, rail and warehousing hub and intermodal transfer facility. And the Wall Street Journal has reported on a similar development in tiny Rochelle, Ill., where Target, Lowe's and toy-maker RC2 Corp. are all building large DCs in close proximity to the Union Pacific's four-year- old Global III intermodal transfer yard.
Workin' on the railroads
Right now, the railroads are funding these capital projects on their own. But Carmichael would like to see the government step in and encourage them to continue investing. "I just hope that we come up with incentives, like tax-exempt bonds," he says.
Providing those incentives would be good for the nation, not just for the railroad industry, he argues. Railroads, which are easily the most fuel efficient of all the transport modes, can move freight nine times farther than a truck can on the same amount of fuel. With diesel fuel prices closing in on $3 a gallon, he believes it's in the national interest to improve rail performance. "The railroads are just so damned fuel efficient," he says. "And if oil goes to $100 a barrel, they can electrify if they want to."
But incentives alone won't be enough. The long-term development of an intermodal network depends on changing the way transportation executives and policy makers think about transportation issues, Carmichael says. "The old highway lobby hasn't begun to think intermodally yet," he says. "Even congressional committees are still structured by mode. The mindset is just not there yet to do these new intermodal facilities." Despite his Republican roots, he admits to frustration with the current administration. "They do not have a transportation program at all," he laments. He believes leadership on the issue is more likely to emerge from state governments.
Despite the obstacles, Carmichael remains optimistic about Interstate II's prospects. "I may be a little bit Pollyannaish, but with oil at $70 a barrel, we have to have the railroads as part of the solution," he says. "If we can hook rail and highway together, we can make an ethical transportation system, one that's both fuel efficient and environmentally sound. I'm talking about a whole new, safer and more secure transportation system. If we do it just right, the container will become a warehouse in motion."
The New York-based industrial artificial intelligence (AI) provider Augury has raised $75 million for its process optimization tools for manufacturers, in a deal that values the company at more than $1 billion, the firm said today.
According to Augury, its goal is deliver a new generation of AI solutions that provide the accuracy and reliability manufacturers need to make AI a trusted partner in every phase of the manufacturing process.
The “series F” venture capital round was led by Lightrock, with participation from several of Augury’s existing investors; Insight Partners, Eclipse, and Qumra Capital as well as Schneider Electric Ventures and Qualcomm Ventures. In addition to securing the new funding, Augury also said it has added Elan Greenberg as Chief Operating Officer.
“Augury is at the forefront of digitalizing equipment maintenance with AI-driven solutions that enhance cost efficiency, sustainability performance, and energy savings,” Ashish (Ash) Puri, Partner at Lightrock, said in a release. “Their predictive maintenance technology, boasting 99.9% failure detection accuracy and a 5-20x ROI when deployed at scale, significantly reduces downtime and energy consumption for its blue-chip clients globally, offering a compelling value proposition.”
The money supports the firm’s approach of "Hybrid Autonomous Mobile Robotics (Hybrid AMRs)," which integrate the intelligence of "Autonomous Mobile Robots (AMRs)" with the precision and structure of "Automated Guided Vehicles (AGVs)."
According to Anscer, it supports the acceleration to Industry 4.0 by ensuring that its autonomous solutions seamlessly integrate with customers’ existing infrastructures to help transform material handling and warehouse automation.
Leading the new U.S. office will be Mark Messina, who was named this week as Anscer’s Managing Director & CEO, Americas. He has been tasked with leading the firm’s expansion by bringing its automation solutions to industries such as manufacturing, logistics, retail, food & beverage, and third-party logistics (3PL).
Supply chains continue to deal with a growing volume of returns following the holiday peak season, and 2024 was no exception. Recent survey data from product information management technology company Akeneo showed that 65% of shoppers made holiday returns this year, with most reporting that their experience played a large role in their reason for doing so.
The survey—which included information from more than 1,000 U.S. consumers gathered in January—provides insight into the main reasons consumers return products, generational differences in return and online shopping behaviors, and the steadily growing influence that sustainability has on consumers.
Among the results, 62% of consumers said that having more accurate product information upfront would reduce their likelihood of making a return, and 59% said they had made a return specifically because the online product description was misleading or inaccurate.
And when it comes to making those returns, 65% of respondents said they would prefer to return in-store, if possible, followed by 22% who said they prefer to ship products back.
“This indicates that consumers are gravitating toward the most sustainable option by reducing additional shipping,” the survey authors said in a statement announcing the findings, adding that 68% of respondents said they are aware of the environmental impact of returns, and 39% said the environmental impact factors into their decision to make a return or exchange.
The authors also said that investing in the product experience and providing reliable product data can help brands reduce returns, increase loyalty, and provide the best customer experience possible alongside profitability.
When asked what products they return the most, 60% of respondents said clothing items. Sizing issues were the number one reason for those returns (58%) followed by conflicting or lack of customer reviews (35%). In addition, 34% cited misleading product images and 29% pointed to inaccurate product information online as reasons for returning items.
More than 60% of respondents said that having more reliable information would reduce the likelihood of making a return.
“Whether customers are shopping directly from a brand website or on the hundreds of e-commerce marketplaces available today [such as Amazon, Walmart, etc.] the product experience must remain consistent, complete and accurate to instill brand trust and loyalty,” the authors said.
When you get the chance to automate your distribution center, take it.
That's exactly what leaders at interior design house
Thibaut Design did when they relocated operations from two New Jersey distribution centers (DCs) into a single facility in Charlotte, North Carolina, in 2019. Moving to an "empty shell of a building," as Thibaut's Michael Fechter describes it, was the perfect time to switch from a manual picking system to an automated one—in this case, one that would be driven by voice-directed technology.
"We were 100% paper-based picking in New Jersey," Fechter, the company's vice president of distribution and technology, explained in a
case study published by Voxware last year. "We knew there was a need for automation, and when we moved to Charlotte, we wanted to implement that technology."
Fechter cites Voxware's promise of simple and easy integration, configuration, use, and training as some of the key reasons Thibaut's leaders chose the system. Since implementing the voice technology, the company has streamlined its fulfillment process and can onboard and cross-train warehouse employees in a fraction of the time it used to take back in New Jersey.
And the results speak for themselves.
"We've seen incredible gains [from a] productivity standpoint," Fechter reports. "A 50% increase from pre-implementation to today."
THE NEED FOR SPEED
Thibaut was founded in 1886 and is the oldest operating wallpaper company in the United States, according to Fechter. The company works with a global network of designers, shipping samples of wallpaper and fabrics around the world.
For the design house's warehouse associates, picking, packing, and shipping thousands of samples every day was a cumbersome, labor-intensive process—and one that was prone to inaccuracy. With its paper-based picking system, mispicks were common—Fechter cites a 2% to 5% mispick rate—which necessitated stationing an extra associate at each pack station to check that orders were accurate before they left the facility.
All that has changed since implementing Voxware's Voice Management Suite (VMS) at the Charlotte DC. The system automates the workflow and guides associates through the picking process via a headset, using voice commands. The hands-free, eyes-free solution allows workers to focus on locating and selecting the right item, with no paper-based lists to check or written instructions to follow.
Thibaut also uses the tech provider's analytics tool, VoxPilot, to monitor work progress, check orders, and keep track of incoming work—managers can see what orders are open, what's in process, and what's completed for the day, for example. And it uses VoxTempo, the system's natural language voice recognition (NLVR) solution, to streamline training. The intuitive app whittles training time down to minutes and gets associates up and working fast—and Thibaut hitting minimum productivity targets within hours, according to Fechter.
EXPECTED RESULTS REALIZED
Key benefits of the project include a reduction in mispicks—which have dropped to zero—and the elimination of those extra quality-control measures Thibaut needed in the New Jersey DCs.
"We've gotten to the point where we don't even measure mispicks today—because there are none," Fechter said in the case study. "Having an extra person at a pack station to [check] every order before we pack [it]—that's been eliminated. Not only is the pick right the first time, but [the order] also gets packed and shipped faster than ever before."
The system has increased inventory accuracy as well. According to Fechter, it's now "well over 99.9%."
IT projects can be daunting, especially when the project involves upgrading a warehouse management system (WMS) to support an expansive network of warehousing and logistics facilities. Global third-party logistics service provider (3PL) CJ Logistics experienced this first-hand recently, embarking on a WMS selection process that would both upgrade performance and enhance security for its U.S. business network.
The company was operating on three different platforms across more than 35 warehouse facilities and wanted to pare that down to help standardize operations, optimize costs, and make it easier to scale the business, according to CIO Sean Moore.
Moore and his team started the WMS selection process in late 2023, working with supply chain consulting firm Alpine Supply Chain Solutions to identify challenges, needs, and goals, and then to select and implement the new WMS. Roughly a year later, the 3PL was up and running on a system from Körber Supply Chain—and planning for growth.
SECURING A NEW SOLUTION
Leaders from both companies explain that a robust WMS is crucial for a 3PL's success, as it acts as a centralized platform that allows seamless coordination of activities such as inventory management, order fulfillment, and transportation planning. The right solution allows the company to optimize warehouse operations by automating tasks, managing inventory levels, and ensuring efficient space utilization while helping to boost order processing volumes, reduce errors, and cut operational costs.
CJ Logistics had another key criterion: ensuring data security for its wide and varied array of clients, many of whom rely on the 3PL to fill e-commerce orders for consumers. Those clients wanted assurance that consumers' personally identifying information—including names, addresses, and phone numbers—was protected against cybersecurity breeches when flowing through the 3PL's system. For CJ Logistics, that meant finding a WMS provider whose software was certified to the appropriate security standards.
"That's becoming [an assurance] that our customers want to see," Moore explains, adding that many customers wanted to know that CJ Logistics' systems were SOC 2 compliant, meaning they had met a standard developed by the American Institute of CPAs for protecting sensitive customer data from unauthorized access, security incidents, and other vulnerabilities. "Everybody wants that level of security. So you want to make sure the system is secure … and not susceptible to ransomware.
"It was a critical requirement for us."
That security requirement was a key consideration during all phases of the WMS selection process, according to Michael Wohlwend, managing principal at Alpine Supply Chain Solutions.
"It was in the RFP [request for proposal], then in demo, [and] then once we got to the vendor of choice, we had a deep-dive discovery call to understand what [security] they have in place and their plan moving forward," he explains.
Ultimately, CJ Logistics implemented Körber's Warehouse Advantage, a cloud-based system designed for multiclient operations that supports all of the 3PL's needs, including its security requirements.
GOING LIVE
When it came time to implement the software, Moore and his team chose to start with a brand-new cold chain facility that the 3PL was building in Gainesville, Georgia. The 270,000-square-foot facility opened this past November and immediately went live running on the Körber WMS.
Moore and Wohlwend explain that both the nature of the cold chain business and the greenfield construction made the facility the perfect place to launch the new software: CJ Logistics would be adding customers at a staggered rate, expanding its cold storage presence in the Southeast and capitalizing on the location's proximity to major highways and railways. The facility is also adjacent to the future Northeast Georgia Inland Port, which will provide a direct link to the Port of Savannah.
"We signed a 15-year lease for the building," Moore says. "When you sign a long-term lease … you want your future-state software in place. That was one of the key [reasons] we started there.
"Also, this facility was going to bring on one customer after another at a metered rate. So [there was] some risk reduction as well."
Wohlwend adds: "The facility plus risk reduction plus the new business [element]—all made it a good starting point."
The early benefits of the WMS include ease of use and easy onboarding of clients, according to Moore, who says the plan is to convert additional CJ Logistics facilities to the new system in 2025.
"The software is very easy to use … our employees are saying they really like the user interface and that you can find information very easily," Moore says, touting the partnership with Alpine and Körber as key to making the project a success. "We are on deck to add at least four facilities at a minimum [this year]."