John Johnson joined the DC Velocity team in March 2004. A veteran business journalist, John has over a dozen years of experience covering the supply chain field, including time as chief editor of Warehousing Management. In addition, he has covered the venture capital community and previously was a sports reporter covering professional and collegiate sports in the Boston area. John served as senior editor and chief editor of DC Velocity until April 2008.
With gas prices spiking, it's no surprise that Americans are flocking to car dealerships to trade in their gas-guzzlers for fuel-efficient gas/electric hybrid models. But those hoping to make the switch this summer are likely to be disappointed. Production of the more popular models lags well behind demand, and many dealers have long waiting lists.
But one automaker, Ford Motor Co., has a plan for getting hybrid vehicles to its dealers faster and RFID technology is playing a major role in the effort. Managers at Ford's Oakville Assembly Complex (OAC) in Ontario, Canada, have come up with a way to streamline the assembly of two new hybrid vehicles scheduled to go into production as early as this fall. That plan calls for expediting the delivery of just-in-time parts on a 24/7 basis by using an active-RFID-powered automated "fast gate" check-in and check-out solution that will significantly improve the site's freight and inventory management system.
Ford's installation of Santa Clara, Calif.-based WhereNet's RFID-based real-time locator system represents part of a transformation of the Oakville site to flexible manufacturing, which will help Ford avoid the lengthy and expensive retooling process required of traditional model changeovers. The plant, which currently builds the Ford Freestar and Mercury Monterey minivans, is slated to begin production of hybrid versions of the Edge and Lincoln MKX crossover sport utility vehicles (SUVs) in the coming months.
Precision operation
The WhereNet solution being installed at the OAC will cover 5.4 million square feet, making it the largest real-time location system-powered yard management solution ever implemented by an automotive manufacturer. The system was expected to be completely installed by mid-summer, giving Ford the needed visibility to track the movement of about 1,000 trucks a day, ensuring that each of the 2,000 parts needed to build a single vehicle is delivered to the assembly line precisely on time.
"Wireless tracking is the next wave in supply chain logistics and will complement the plant's conversion to flexible manufacturing," says Frank Gourneau, OAC plant manager. "Our flexibility will allow a quick increase in production of [hybrid] models, and wireless communications will help to get hybrid parts and components to the final assembly area at the precise moment they are needed and in proper sequence."
Orchestrating the movement of those parts and components will be no small feat. With flexible manufacturing, inbound parts shipments from suppliers are smaller and more frequent than with traditional operations, typically involving hundreds of daily truckloads of thousands of components in sequence. By automating the check-in/check-out procedures, the WhereNet system saves Ford several hours a day in time spent processing deliveries and increases efficiency in the supply chain.
In addition to the smoother flow of trailers, Ford will benefit from knowing the details on each truck and its contents. Precise information about its cargo type of engine or style of wheels, for instance will be beamed wirelessly to a database, allowing quick access to the information. Workers will be able to locate a trailer of tires for the production of the Edge, for example, and tell the system which dock door to deliver it to and when.
"With all of the additional trailers coming in and with the more frequent deliveries they will be receiving, Ford needed to handle an increased throughput for the yard," says Gary Latham, director of industry marketing for WhereNet, which began deploying active RFID yard management solutions for Ford in 2000. "The goal is to leverage the same facility but get more trailers coming in and going out each day."
In addition to moving more trailers, the WhereNet system is helping Ford optimize labor productivity by minimizing the amount of time workers spend searching for trailers in its yard. "If you can get the trailers in but you can't find them in the yard, it doesn't do you much good," notes Latham.
Partly cloudy, with scattered waves
The WhereNet solution calls for 68 overhead antennas that will perform a number of tasks within the wireless grid from reading transponders installed in trucks to providing full Wi-Fi and Voice over Internet Protocol (VoIP) access. Forklift operators working inside Ford's parts distribution center will receive realtime status information on shipments arriving at any of the facility's 177 receiving dock doors.
In effect, the WhereNet system puts a "wireless cloud" over the entire Oakville complex, with active RFID transmitters permanently affixed to trailers belonging to Ford's dedicated suppliers and temporarily affixed to others. In addition, WherePort magnetic "exciters" are positioned at each gate. When a truck approaches a gate, the fast-gate system reads the active tag, cross-references detailed information about the truck in a database, and automatically opens the gate to grant entry if the truck and its load are authorized.
The driver then drops the trailer load at a receiving dock door and departs via a similar automated checkout procedure, without ever having to leave the cab. Meanwhile, the WhereNet system captures the location of each trailer and precise information about its cargo and wirelessly transmits that information to a database, providing Ford personnel with instant access to this information.
"Electronically managed inbound deliveries will enable Ford and our suppliers to monitor truck status and improve just-in-time shipments, reducing freight and inventory-carrying costs," says Alex Kumfert, OAC's material flow manager. "This technology ... matches the demands for efficiency of a flexible operation."
passive gets aggressive?
It appears that things are about to get interesting in the yard management systems market. For years, the business has been dominated by players like WhereNet and AeroScout, whose solutions use active RFID tags and real-time locating systems (RTLS). But now their dominance is being challenged, at least where smaller yard operations are concerned. And the threat, ironically enough, is passive the passive RFID tag, that is.
Over the past few months, a venture-backed startup, PINC Solutions, has been running pilots using cheaper passive RFID tags (tags without their own power source) to track vehicles and equipment at four retailers' yards. In July, PINC launched its biggest test to date at a facility that handles 500 trucks daily. But PINC isn't the only company dabbling in passive tags. Third-party service provider Exel, in partnership with Symbol Technologies, Fluensee Inc., Xplore Technologies and Canada Cartage, is using passive tags in a pilot for Shoppers Drug Mart, a Canadian drug store chain.
PINC, which has non-disclosure agreements with its clients, has not revealed the results of its pilots. But Exel is clearly encouraged by the outcome of its test. "We are seeing that there is an opportunity with passive technology," says Tony Hollis, Exel's RFID strategy and execution manager. "Although this is an emerging technology and a great deal of product development is still involved, our solution providers are responding quite quickly to our feedback on improvements ... and are quite open to work with us to make this operationally viable."
Each type of tag has its strengths and weaknesses. For example, active tags rarely present orientation problems and can be read from distances of up to 5,000 feet. By contrast, passive tags have read ranges of only about 20 feet.
When it comes to price, however, passive systems definitely have the edge. Installation costs for active systems can run anywhere from $300,000 to $1 million for a yard with 400 or more trailer moves a day. In contrast, a company like PINC can go live with a system for a 100trailer lot for approximately $50,000, says Aleks Gollu, CEO of PINC Solutions. That's about one-tenth the cost of a system using active tags.
The same holds true of the tags themselves. While an active tag costs anywhere from $40 to $75, the passive tags used in the Shoppers Drug Mart trial cost less than $10 apiece. Though Hollis cautions that costs will vary according to the number of trailers and tags, he also hints that prices may drop in the near future. "[S]ome providers are very eager to be competitive in a space that has primarily been dominated by active and RTLS players," he says. "So that's certainly a consideration for end users."
PINC isn't shy about promoting its cost advantage. The company, which is heavily backed by Siemens, says its model aims to deliver a return on investment in less than a year. It also points out that it looks to make its money from software support only. "We don't depend on hardware revenue," says Gollu, "and when hardware prices go down, we'll take our hardware prices down accordingly."
But active-tag players aren't exactly ready to concede the cost advantage to their rivals. WhereNet, for example, is quick to note that it also passes savings in hardware costs along to its customers. It also points out that it has already cut prices by 20 percent this year.
The New York-based industrial artificial intelligence (AI) provider Augury has raised $75 million for its process optimization tools for manufacturers, in a deal that values the company at more than $1 billion, the firm said today.
According to Augury, its goal is deliver a new generation of AI solutions that provide the accuracy and reliability manufacturers need to make AI a trusted partner in every phase of the manufacturing process.
The “series F” venture capital round was led by Lightrock, with participation from several of Augury’s existing investors; Insight Partners, Eclipse, and Qumra Capital as well as Schneider Electric Ventures and Qualcomm Ventures. In addition to securing the new funding, Augury also said it has added Elan Greenberg as Chief Operating Officer.
“Augury is at the forefront of digitalizing equipment maintenance with AI-driven solutions that enhance cost efficiency, sustainability performance, and energy savings,” Ashish (Ash) Puri, Partner at Lightrock, said in a release. “Their predictive maintenance technology, boasting 99.9% failure detection accuracy and a 5-20x ROI when deployed at scale, significantly reduces downtime and energy consumption for its blue-chip clients globally, offering a compelling value proposition.”
The money supports the firm’s approach of "Hybrid Autonomous Mobile Robotics (Hybrid AMRs)," which integrate the intelligence of "Autonomous Mobile Robots (AMRs)" with the precision and structure of "Automated Guided Vehicles (AGVs)."
According to Anscer, it supports the acceleration to Industry 4.0 by ensuring that its autonomous solutions seamlessly integrate with customers’ existing infrastructures to help transform material handling and warehouse automation.
Leading the new U.S. office will be Mark Messina, who was named this week as Anscer’s Managing Director & CEO, Americas. He has been tasked with leading the firm’s expansion by bringing its automation solutions to industries such as manufacturing, logistics, retail, food & beverage, and third-party logistics (3PL).
Supply chains continue to deal with a growing volume of returns following the holiday peak season, and 2024 was no exception. Recent survey data from product information management technology company Akeneo showed that 65% of shoppers made holiday returns this year, with most reporting that their experience played a large role in their reason for doing so.
The survey—which included information from more than 1,000 U.S. consumers gathered in January—provides insight into the main reasons consumers return products, generational differences in return and online shopping behaviors, and the steadily growing influence that sustainability has on consumers.
Among the results, 62% of consumers said that having more accurate product information upfront would reduce their likelihood of making a return, and 59% said they had made a return specifically because the online product description was misleading or inaccurate.
And when it comes to making those returns, 65% of respondents said they would prefer to return in-store, if possible, followed by 22% who said they prefer to ship products back.
“This indicates that consumers are gravitating toward the most sustainable option by reducing additional shipping,” the survey authors said in a statement announcing the findings, adding that 68% of respondents said they are aware of the environmental impact of returns, and 39% said the environmental impact factors into their decision to make a return or exchange.
The authors also said that investing in the product experience and providing reliable product data can help brands reduce returns, increase loyalty, and provide the best customer experience possible alongside profitability.
When asked what products they return the most, 60% of respondents said clothing items. Sizing issues were the number one reason for those returns (58%) followed by conflicting or lack of customer reviews (35%). In addition, 34% cited misleading product images and 29% pointed to inaccurate product information online as reasons for returning items.
More than 60% of respondents said that having more reliable information would reduce the likelihood of making a return.
“Whether customers are shopping directly from a brand website or on the hundreds of e-commerce marketplaces available today [such as Amazon, Walmart, etc.] the product experience must remain consistent, complete and accurate to instill brand trust and loyalty,” the authors said.
When you get the chance to automate your distribution center, take it.
That's exactly what leaders at interior design house
Thibaut Design did when they relocated operations from two New Jersey distribution centers (DCs) into a single facility in Charlotte, North Carolina, in 2019. Moving to an "empty shell of a building," as Thibaut's Michael Fechter describes it, was the perfect time to switch from a manual picking system to an automated one—in this case, one that would be driven by voice-directed technology.
"We were 100% paper-based picking in New Jersey," Fechter, the company's vice president of distribution and technology, explained in a
case study published by Voxware last year. "We knew there was a need for automation, and when we moved to Charlotte, we wanted to implement that technology."
Fechter cites Voxware's promise of simple and easy integration, configuration, use, and training as some of the key reasons Thibaut's leaders chose the system. Since implementing the voice technology, the company has streamlined its fulfillment process and can onboard and cross-train warehouse employees in a fraction of the time it used to take back in New Jersey.
And the results speak for themselves.
"We've seen incredible gains [from a] productivity standpoint," Fechter reports. "A 50% increase from pre-implementation to today."
THE NEED FOR SPEED
Thibaut was founded in 1886 and is the oldest operating wallpaper company in the United States, according to Fechter. The company works with a global network of designers, shipping samples of wallpaper and fabrics around the world.
For the design house's warehouse associates, picking, packing, and shipping thousands of samples every day was a cumbersome, labor-intensive process—and one that was prone to inaccuracy. With its paper-based picking system, mispicks were common—Fechter cites a 2% to 5% mispick rate—which necessitated stationing an extra associate at each pack station to check that orders were accurate before they left the facility.
All that has changed since implementing Voxware's Voice Management Suite (VMS) at the Charlotte DC. The system automates the workflow and guides associates through the picking process via a headset, using voice commands. The hands-free, eyes-free solution allows workers to focus on locating and selecting the right item, with no paper-based lists to check or written instructions to follow.
Thibaut also uses the tech provider's analytics tool, VoxPilot, to monitor work progress, check orders, and keep track of incoming work—managers can see what orders are open, what's in process, and what's completed for the day, for example. And it uses VoxTempo, the system's natural language voice recognition (NLVR) solution, to streamline training. The intuitive app whittles training time down to minutes and gets associates up and working fast—and Thibaut hitting minimum productivity targets within hours, according to Fechter.
EXPECTED RESULTS REALIZED
Key benefits of the project include a reduction in mispicks—which have dropped to zero—and the elimination of those extra quality-control measures Thibaut needed in the New Jersey DCs.
"We've gotten to the point where we don't even measure mispicks today—because there are none," Fechter said in the case study. "Having an extra person at a pack station to [check] every order before we pack [it]—that's been eliminated. Not only is the pick right the first time, but [the order] also gets packed and shipped faster than ever before."
The system has increased inventory accuracy as well. According to Fechter, it's now "well over 99.9%."
IT projects can be daunting, especially when the project involves upgrading a warehouse management system (WMS) to support an expansive network of warehousing and logistics facilities. Global third-party logistics service provider (3PL) CJ Logistics experienced this first-hand recently, embarking on a WMS selection process that would both upgrade performance and enhance security for its U.S. business network.
The company was operating on three different platforms across more than 35 warehouse facilities and wanted to pare that down to help standardize operations, optimize costs, and make it easier to scale the business, according to CIO Sean Moore.
Moore and his team started the WMS selection process in late 2023, working with supply chain consulting firm Alpine Supply Chain Solutions to identify challenges, needs, and goals, and then to select and implement the new WMS. Roughly a year later, the 3PL was up and running on a system from Körber Supply Chain—and planning for growth.
SECURING A NEW SOLUTION
Leaders from both companies explain that a robust WMS is crucial for a 3PL's success, as it acts as a centralized platform that allows seamless coordination of activities such as inventory management, order fulfillment, and transportation planning. The right solution allows the company to optimize warehouse operations by automating tasks, managing inventory levels, and ensuring efficient space utilization while helping to boost order processing volumes, reduce errors, and cut operational costs.
CJ Logistics had another key criterion: ensuring data security for its wide and varied array of clients, many of whom rely on the 3PL to fill e-commerce orders for consumers. Those clients wanted assurance that consumers' personally identifying information—including names, addresses, and phone numbers—was protected against cybersecurity breeches when flowing through the 3PL's system. For CJ Logistics, that meant finding a WMS provider whose software was certified to the appropriate security standards.
"That's becoming [an assurance] that our customers want to see," Moore explains, adding that many customers wanted to know that CJ Logistics' systems were SOC 2 compliant, meaning they had met a standard developed by the American Institute of CPAs for protecting sensitive customer data from unauthorized access, security incidents, and other vulnerabilities. "Everybody wants that level of security. So you want to make sure the system is secure … and not susceptible to ransomware.
"It was a critical requirement for us."
That security requirement was a key consideration during all phases of the WMS selection process, according to Michael Wohlwend, managing principal at Alpine Supply Chain Solutions.
"It was in the RFP [request for proposal], then in demo, [and] then once we got to the vendor of choice, we had a deep-dive discovery call to understand what [security] they have in place and their plan moving forward," he explains.
Ultimately, CJ Logistics implemented Körber's Warehouse Advantage, a cloud-based system designed for multiclient operations that supports all of the 3PL's needs, including its security requirements.
GOING LIVE
When it came time to implement the software, Moore and his team chose to start with a brand-new cold chain facility that the 3PL was building in Gainesville, Georgia. The 270,000-square-foot facility opened this past November and immediately went live running on the Körber WMS.
Moore and Wohlwend explain that both the nature of the cold chain business and the greenfield construction made the facility the perfect place to launch the new software: CJ Logistics would be adding customers at a staggered rate, expanding its cold storage presence in the Southeast and capitalizing on the location's proximity to major highways and railways. The facility is also adjacent to the future Northeast Georgia Inland Port, which will provide a direct link to the Port of Savannah.
"We signed a 15-year lease for the building," Moore says. "When you sign a long-term lease … you want your future-state software in place. That was one of the key [reasons] we started there.
"Also, this facility was going to bring on one customer after another at a metered rate. So [there was] some risk reduction as well."
Wohlwend adds: "The facility plus risk reduction plus the new business [element]—all made it a good starting point."
The early benefits of the WMS include ease of use and easy onboarding of clients, according to Moore, who says the plan is to convert additional CJ Logistics facilities to the new system in 2025.
"The software is very easy to use … our employees are saying they really like the user interface and that you can find information very easily," Moore says, touting the partnership with Alpine and Körber as key to making the project a success. "We are on deck to add at least four facilities at a minimum [this year]."