John Johnson joined the DC Velocity team in March 2004. A veteran business journalist, John has over a dozen years of experience covering the supply chain field, including time as chief editor of Warehousing Management. In addition, he has covered the venture capital community and previously was a sports reporter covering professional and collegiate sports in the Boston area. John served as senior editor and chief editor of DC Velocity until April 2008.
With gas prices spiking, it's no surprise that Americans are flocking to car dealerships to trade in their gas-guzzlers for fuel-efficient gas/electric hybrid models. But those hoping to make the switch this summer are likely to be disappointed. Production of the more popular models lags well behind demand, and many dealers have long waiting lists.
But one automaker, Ford Motor Co., has a plan for getting hybrid vehicles to its dealers faster and RFID technology is playing a major role in the effort. Managers at Ford's Oakville Assembly Complex (OAC) in Ontario, Canada, have come up with a way to streamline the assembly of two new hybrid vehicles scheduled to go into production as early as this fall. That plan calls for expediting the delivery of just-in-time parts on a 24/7 basis by using an active-RFID-powered automated "fast gate" check-in and check-out solution that will significantly improve the site's freight and inventory management system.
Ford's installation of Santa Clara, Calif.-based WhereNet's RFID-based real-time locator system represents part of a transformation of the Oakville site to flexible manufacturing, which will help Ford avoid the lengthy and expensive retooling process required of traditional model changeovers. The plant, which currently builds the Ford Freestar and Mercury Monterey minivans, is slated to begin production of hybrid versions of the Edge and Lincoln MKX crossover sport utility vehicles (SUVs) in the coming months.
Precision operation
The WhereNet solution being installed at the OAC will cover 5.4 million square feet, making it the largest real-time location system-powered yard management solution ever implemented by an automotive manufacturer. The system was expected to be completely installed by mid-summer, giving Ford the needed visibility to track the movement of about 1,000 trucks a day, ensuring that each of the 2,000 parts needed to build a single vehicle is delivered to the assembly line precisely on time.
"Wireless tracking is the next wave in supply chain logistics and will complement the plant's conversion to flexible manufacturing," says Frank Gourneau, OAC plant manager. "Our flexibility will allow a quick increase in production of [hybrid] models, and wireless communications will help to get hybrid parts and components to the final assembly area at the precise moment they are needed and in proper sequence."
Orchestrating the movement of those parts and components will be no small feat. With flexible manufacturing, inbound parts shipments from suppliers are smaller and more frequent than with traditional operations, typically involving hundreds of daily truckloads of thousands of components in sequence. By automating the check-in/check-out procedures, the WhereNet system saves Ford several hours a day in time spent processing deliveries and increases efficiency in the supply chain.
In addition to the smoother flow of trailers, Ford will benefit from knowing the details on each truck and its contents. Precise information about its cargo type of engine or style of wheels, for instance will be beamed wirelessly to a database, allowing quick access to the information. Workers will be able to locate a trailer of tires for the production of the Edge, for example, and tell the system which dock door to deliver it to and when.
"With all of the additional trailers coming in and with the more frequent deliveries they will be receiving, Ford needed to handle an increased throughput for the yard," says Gary Latham, director of industry marketing for WhereNet, which began deploying active RFID yard management solutions for Ford in 2000. "The goal is to leverage the same facility but get more trailers coming in and going out each day."
In addition to moving more trailers, the WhereNet system is helping Ford optimize labor productivity by minimizing the amount of time workers spend searching for trailers in its yard. "If you can get the trailers in but you can't find them in the yard, it doesn't do you much good," notes Latham.
Partly cloudy, with scattered waves
The WhereNet solution calls for 68 overhead antennas that will perform a number of tasks within the wireless grid from reading transponders installed in trucks to providing full Wi-Fi and Voice over Internet Protocol (VoIP) access. Forklift operators working inside Ford's parts distribution center will receive realtime status information on shipments arriving at any of the facility's 177 receiving dock doors.
In effect, the WhereNet system puts a "wireless cloud" over the entire Oakville complex, with active RFID transmitters permanently affixed to trailers belonging to Ford's dedicated suppliers and temporarily affixed to others. In addition, WherePort magnetic "exciters" are positioned at each gate. When a truck approaches a gate, the fast-gate system reads the active tag, cross-references detailed information about the truck in a database, and automatically opens the gate to grant entry if the truck and its load are authorized.
The driver then drops the trailer load at a receiving dock door and departs via a similar automated checkout procedure, without ever having to leave the cab. Meanwhile, the WhereNet system captures the location of each trailer and precise information about its cargo and wirelessly transmits that information to a database, providing Ford personnel with instant access to this information.
"Electronically managed inbound deliveries will enable Ford and our suppliers to monitor truck status and improve just-in-time shipments, reducing freight and inventory-carrying costs," says Alex Kumfert, OAC's material flow manager. "This technology ... matches the demands for efficiency of a flexible operation."
passive gets aggressive?
It appears that things are about to get interesting in the yard management systems market. For years, the business has been dominated by players like WhereNet and AeroScout, whose solutions use active RFID tags and real-time locating systems (RTLS). But now their dominance is being challenged, at least where smaller yard operations are concerned. And the threat, ironically enough, is passive the passive RFID tag, that is.
Over the past few months, a venture-backed startup, PINC Solutions, has been running pilots using cheaper passive RFID tags (tags without their own power source) to track vehicles and equipment at four retailers' yards. In July, PINC launched its biggest test to date at a facility that handles 500 trucks daily. But PINC isn't the only company dabbling in passive tags. Third-party service provider Exel, in partnership with Symbol Technologies, Fluensee Inc., Xplore Technologies and Canada Cartage, is using passive tags in a pilot for Shoppers Drug Mart, a Canadian drug store chain.
PINC, which has non-disclosure agreements with its clients, has not revealed the results of its pilots. But Exel is clearly encouraged by the outcome of its test. "We are seeing that there is an opportunity with passive technology," says Tony Hollis, Exel's RFID strategy and execution manager. "Although this is an emerging technology and a great deal of product development is still involved, our solution providers are responding quite quickly to our feedback on improvements ... and are quite open to work with us to make this operationally viable."
Each type of tag has its strengths and weaknesses. For example, active tags rarely present orientation problems and can be read from distances of up to 5,000 feet. By contrast, passive tags have read ranges of only about 20 feet.
When it comes to price, however, passive systems definitely have the edge. Installation costs for active systems can run anywhere from $300,000 to $1 million for a yard with 400 or more trailer moves a day. In contrast, a company like PINC can go live with a system for a 100trailer lot for approximately $50,000, says Aleks Gollu, CEO of PINC Solutions. That's about one-tenth the cost of a system using active tags.
The same holds true of the tags themselves. While an active tag costs anywhere from $40 to $75, the passive tags used in the Shoppers Drug Mart trial cost less than $10 apiece. Though Hollis cautions that costs will vary according to the number of trailers and tags, he also hints that prices may drop in the near future. "[S]ome providers are very eager to be competitive in a space that has primarily been dominated by active and RTLS players," he says. "So that's certainly a consideration for end users."
PINC isn't shy about promoting its cost advantage. The company, which is heavily backed by Siemens, says its model aims to deliver a return on investment in less than a year. It also points out that it looks to make its money from software support only. "We don't depend on hardware revenue," says Gollu, "and when hardware prices go down, we'll take our hardware prices down accordingly."
But active-tag players aren't exactly ready to concede the cost advantage to their rivals. WhereNet, for example, is quick to note that it also passes savings in hardware costs along to its customers. It also points out that it has already cut prices by 20 percent this year.
Progress in generative AI (GenAI) is poised to impact business procurement processes through advancements in three areas—agentic reasoning, multimodality, and AI agents—according to Gartner Inc.
Those functions will redefine how procurement operates and significantly impact the agendas of chief procurement officers (CPOs). And 72% of procurement leaders are already prioritizing the integration of GenAI into their strategies, thus highlighting the recognition of its potential to drive significant improvements in efficiency and effectiveness, Gartner found in a survey conducted in July, 2024, with 258 global respondents.
Gartner defined the new functions as follows:
Agentic reasoning in GenAI allows for advanced decision-making processes that mimic human-like cognition. This capability will enable procurement functions to leverage GenAI to analyze complex scenarios and make informed decisions with greater accuracy and speed.
Multimodality refers to the ability of GenAI to process and integrate multiple forms of data, such as text, images, and audio. This will make GenAI more intuitively consumable to users and enhance procurement's ability to gather and analyze diverse information sources, leading to more comprehensive insights and better-informed strategies.
AI agents are autonomous systems that can perform tasks and make decisions on behalf of human operators. In procurement, these agents will automate procurement tasks and activities, freeing up human resources to focus on strategic initiatives, complex problem-solving and edge cases.
As CPOs look to maximize the value of GenAI in procurement, the study recommended three starting points: double down on data governance, develop and incorporate privacy standards into contracts, and increase procurement thresholds.
“These advancements will usher procurement into an era where the distance between ideas, insights, and actions will shorten rapidly,” Ryan Polk, senior director analyst in Gartner’s Supply Chain practice, said in a release. "Procurement leaders who build their foundation now through a focus on data quality, privacy and risk management have the potential to reap new levels of productivity and strategic value from the technology."
Businesses are cautiously optimistic as peak holiday shipping season draws near, with many anticipating year-over-year sales increases as they continue to battle challenging supply chain conditions.
That’s according to the DHL 2024 Peak Season Shipping Survey, released today by express shipping service provider DHL Express U.S. The company surveyed small and medium-sized enterprises (SMEs) to gauge their holiday business outlook compared to last year and found that a mix of optimism and “strategic caution” prevail ahead of this year’s peak.
Nearly half (48%) of the SMEs surveyed said they expect higher holiday sales compared to 2023, while 44% said they expect sales to remain on par with last year, and just 8% said they foresee a decline. Respondents said the main challenges to hitting those goals are supply chain problems (35%), inflation and fluctuating consumer demand (34%), staffing (16%), and inventory challenges (14%).
But respondents said they have strategies in place to tackle those issues. Many said they began preparing for holiday season earlier this year—with 45% saying they started planning in Q2 or earlier, up from 39% last year. Other strategies include expanding into international markets (35%) and leveraging holiday discounts (32%).
Sixty percent of respondents said they will prioritize personalized customer service as a way to enhance customer interactions and loyalty this year. Still others said they will invest in enhanced web and mobile experiences (23%) and eco-friendly practices (13%) to draw customers this holiday season.
That challenge is one of the reasons that fewer shoppers overall are satisfied with their shopping experiences lately, Lincolnshire, Illinois-based Zebra said in its “17th Annual Global Shopper Study.”th Annual Global Shopper Study.” While 85% of shoppers last year were satisfied with both the in-store and online experiences, only 81% in 2024 are satisfied with the in-store experience and just 79% with online shopping.
In response, most retailers (78%) say they are investing in technology tools that can help both frontline workers and those watching operations from behind the scenes to minimize theft and loss, Zebra said.
Just 38% of retailers currently use AI-based prescriptive analytics for loss prevention, but a much larger 50% say they plan to use it in the next 1-3 years. That was followed by self-checkout cameras and sensors (45%), computer vision (46%), and RFID tags and readers (42%) that are planned for use within the next three years, specifically for loss prevention.
Those strategies could help improve the brick and mortar shopping experience, since 78% of shoppers say it’s annoying when products are locked up or secured within cases. Adding to that frustration is that it’s hard to find an associate while shopping in stores these days, according to 70% of consumers. In response, some just walk out; one in five shoppers has left a store without getting what they needed because a retail associate wasn’t available to help, an increase over the past two years.
The survey also identified additional frustrations faced by retailers and associates:
challenges with offering easy options for click-and-collect or returns, despite high shopper demand for them
the struggle to confirm current inventory and pricing
lingering labor shortages and increasing loss incidents, even as shoppers return to stores
“Many retailers are laying the groundwork to build a modern store experience,” Matt Guiste, Global Retail Technology Strategist, Zebra Technologies, said in a release. “They are investing in mobile and intelligent automation technologies to help inform operational decisions and enable associates to do the things that keep shoppers happy.”
The survey was administered online by Azure Knowledge Corporation and included 4,200 adult shoppers (age 18+), decision-makers, and associates, who replied to questions about the topics of shopper experience, device and technology usage, and delivery and fulfillment in store and online.
An eight-year veteran of the Georgia company, Hakala will begin his new role on January 1, when the current CEO, Tero Peltomäki, will retire after a long and noteworthy career, continuing as a member of the board of directors, Cimcorp said.
According to Hakala, automation is an inevitable course in Cimcorp’s core sectors, and the company’s end-to-end capabilities will be crucial for clients’ success. In the past, both the tire and grocery retail industries have automated individual machines and parts of their operations. In recent years, automation has spread throughout the facilities, as companies want to be able to see their entire operation with one look, utilize analytics, optimize processes, and lead with data.
“Cimcorp has always grown by starting small in the new business segments. We’ve created one solution first, and as we’ve gained more knowledge of our clients’ challenges, we have been able to expand,” Hakala said in a release. “In every phase, we aim to bring our experience to the table and even challenge the client’s initial perspective. We are interested in what our client does and how it could be done better and more efficiently.”
Although many shoppers will
return to physical stores this holiday season, online shopping remains a driving force behind peak-season shipping challenges, especially when it comes to the last mile. Consumers still want fast, free shipping if they can get it—without any delays or disruptions to their holiday deliveries.
One disruptor that gets a lot of headlines this time of year is package theft—committed by so-called “porch pirates.” These are thieves who snatch parcels from front stairs, side porches, and driveways in neighborhoods across the country. The problem adds up to billions of dollars in stolen merchandise each year—not to mention headaches for shippers, parcel delivery companies, and, of course, consumers.
Given the scope of the problem, it’s no wonder online shoppers are worried about it—especially during holiday season. In its annual report on package theft trends, released in October, the
security-focused research and product review firm Security.org found that:
17% of Americans had a package stolen in the past three months, with the typical stolen parcel worth about $50. Some 44% said they’d had a package taken at some point in their life.
Package thieves poached more than $8 billion in merchandise over the past year.
18% of adults said they’d had a package stolen that contained a gift for someone else.
Ahead of the holiday season, 88% of adults said they were worried about theft of online purchases, with more than a quarter saying they were “extremely” or “very” concerned.
But it doesn’t have to be that way. There are some low-tech steps consumers can take to help guard against porch piracy along with some high-tech logistics-focused innovations in the pipeline that can protect deliveries in the last mile. First, some common-sense advice on avoiding package theft from the Security.org research:
Install a doorbell camera, which is a relatively low-cost deterrent.
Bring packages inside promptly or arrange to have them delivered to a secure location if no one will be at home.
Consider using click-and-collect options when possible.
If the retailer allows you to specify delivery-time windows, consider doing so to avoid having packages sit outside for extended periods.
These steps may sound basic, but they are by no means a given: Fewer than half of Americans consider the timing of deliveries, less than a third have a doorbell camera, and nearly one-fifth take no precautions to prevent package theft, according to the research.
Tech vendors are stepping up to help. One example is
Arrive AI, which develops smart mailboxes for last-mile delivery and pickup. The company says its Mailbox-as-a-Service (MaaS) platform will revolutionize the last mile by building a network of parcel-storage boxes that can be accessed by people, drones, or robots. In a nutshell: Packages are placed into a weatherproof box via drone, robot, driverless carrier, or traditional delivery method—and no one other than the rightful owner can access it.
Although the platform is still in development, the company already offers solutions for business clients looking to secure high-value deliveries and sensitive shipments. The health-care industry is one example: Arrive AI offers secure drone delivery of medical supplies, prescriptions, lab samples, and the like to hospitals and other health-care facilities. The platform provides real-time tracking, chain-of-custody controls, and theft-prevention features. Arrive is conducting short-term deployments between logistics companies and health-care partners now, according to a company spokesperson.
The MaaS solution has a pretty high cool factor. And the common-sense best practices just seem like solid advice. Maybe combining both is the key to a more secure last mile—during peak shipping season and throughout the year as well.